Customer Service Rep

2 days ago

Pickering, Canada Hubbell Incorporated Full time

Corporate Overview

Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.

Division Overview

Hubbell Power Systems (HPS) engages in the design and manufacture of a wide variety of products used by utilities. Today, HPS is deeply engaged in product solutions for OSP Communication utility purposes, and has been actively growing that segment of the business. HPS roots have historically been in high voltage transmission, distribution, substation, underground products used by electric utilities. HPS products are also used in the civil construction, transportation, gas and water industries.

At HPS, we build products that provide mission critical infrastructure and that deliver communications and power to millions of people worldwide. In our business, failure is not an option. Therefore, we manufacture products of uncompromising integrity and it starts with our quality policy. We hold our partners, our suppliers and ourselves to the highest standard to ensure we exceed all the technical and functional expectations of our customers.

Hubbell Incorporated engages in the design, manufacture, and sale of electrical and electronic products in the United States and internationally. It operates in three segments: Electrical, Power, and Industrial Technology.
- Brand Overview- Hubbell Incorporated is a leading manufacturer of quality electrical products serving all market segments. We are well established in Canada and currently seeking a top performing Customer Service Rep to join us in growing our Canadian presence.- Posting Address- 870 Brock Rd S
- Pickering, ON L1W 1Z8 Canada- Position Overview-
- Provide efficient and expeditious service to customers ordering or inquiring about HCI Products.
- Provide continuous improvement to reach a high level of customer satisfaction.
- Strive to understand customer expectations by learning the customer's specific requirements. Requires a thorough
- understanding of company policies and customer service operating procedures and work instructions.
- Possess a willingness to acquire product knowledge on an ongoing basis for all HCI Products.
- Maintain a strong working relationship within the organization for better communication and swift problem resolution.
- Understanding and projecting a Customer First attitude to internal personnel, distributors and end customers.**Responsibilities**:
- 1. Manage customer orders in assigned territory
- a. process & expedite orders
- b. assist w/placement of orders, errors & cancellations; ensure notes are documented
- c. ensure delivery commitments are met-customer due dates; liase w/plants & planners
- d. resolve customer/FSR/Agent queries; strive for first inquiry resolution
- e. monitor open orders & drawing hold reports; update sales orders w/current notes
- 2. provide general product information, cross references, availability, lead times, possible alternatives, book price & technical information
- 3. suggest solutions when a product malfunctions; replacement, credit, create or submit customer request to return product & ensure action is taken & documented
- 4. recognize when to create IM's (Item Maintenance); custom items or parts not extended to Canada
- 5. issue credits, debits & paybacks within 10 days of receipt; investigate, gather info as proof & determine next steps
- 6. Handle requests for custom or configurable product- Skills and Experience- Post secondary school, minimum of a two year program.
- CET in the Electrical discipline; strong technical knowledge required
- Electricity 101 is a definite asset
- 6 months - 1 year related experience and/or training; or equivalent combination of education and experience.
- Communication Skills: Strong written and verbal (bi-lingual - French/English)
- Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Project Management: Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activiti

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