Field Services Technician

4 weeks ago

Sidney, Canada AXYS Technologies Inc. Full time

AXYS Technologies Inc. (AXYS) has specialized in advanced marine based technology products and services for over 50 years. AXYS manufactures and services offshore and oceanographic environmental monitoring equipment with a focus on data acquisition and display systems for routine weather and sea state monitoring, water and air quality monitoring, process control and Renewable offshore energy assessment. We serve a global market with clients in over 50 countries worldwide. Located in beautiful Sidney, British Columbia, AXYS is a Gold Level Green Business certified company, offering competitive compensation and benefits to its staff.

**Reports to**:
Technical Services Lead

**Location**:
Sidney, Canada.

**Key Responsibilities**:

- Field Operations: Conduct operations directly in the field to complete commissioning, deployment and recovery, and in the field troubleshooting of AXYS solutions.
- Product Repairs: To perform in field repairs or upgrades to AXYS products. Some in-house repairs and upgrades may also be required.
- Case Management: Technical support to customers. Documents each case within the company process and system, ensure all cases are completed to customer satisfaction.
- Technical documentation: To produce technical bulletins, technical reports or work instructions as required.

**Core Competencies**:

- Aptitude_
- Professional demeanor and excellent verbal and written communication skills with customers
- Ability to work self-directed and within a team
- Analytical mind, highly organized and detail-oriented, with Strong project management skills
- Thrives in a demanding role and multi-tasking environment, where priorities change continually and deadlines are critical
- Ability to produce high quality work plans and technical documentation
- Skilled with reading engineering diagrams
- Specific Technical Knowledge_
- Knowledge of Remote Environmental Data Collection Systems, specific knowledge of ocean science/ocean monitoring is an asset
- Experienced understanding environmental data with respect to system performance
- Experienced with digital and analog sensor technologies
- Knowledge of communication protocol (TCP, Serial-RS232/422, USB)
- Knowledge of communication systems: Radio Links (VHF, UHF), Satellite telemetry (INMARSAT, Iridium, GOES), Cellular, Bluetooth
- Knowledge of electrical circuitry and data logging technology
- Skilled with mechanical assembly
- Knowledge of web
- Knowledge of IT Service Management principles and practices is an asset
- Proficient using MS Office Suite, Customer Relation Management (CRM) systems, Enterprise Resource Planning (ERP) systems, Specific knowledge of Salesforce and Sharepoint preferred

**Experience and Certification Requirements**:

- At least 5 years in a customer support/technician role, working in a fast-paced technology/manufacturing environment
- Technologist or equivalent form of technical/electronics certification
- Ability to qualify for off-shore medical certificate commiserate with Oil & Gas UK Medical Certificate.
- Valid BOSIET, GWO Sea Survival, GWO First Aid, Off-shore Medical Certificate are an asset. If not already certified, need to be physically able to be certified as part of job training.

**COVID-19 Considerations**:
We have a full contagious disease protocol with work area hygiene and other measures in place to keep our employees, clients and vendors safe.

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