Customer Service Broker, Personal Lines
4 weeks ago
**Are you interested in building an incredible insurance future?**
Located in Vaughan, isure is Canada’s fastest-growing online insurance brokerage, offering a wealth of insurance choices, features and technologies provided by “leading big insurance companies” with the customization of service and advice of “leading insurance brokers”.
If you want to learn, grow and develop within a team that inspires, shares knowledge, and cares, then please apply We are growing, innovating, and it’s our great people that make it fun to come to work every day.
isure is in search of an energetic, customer driven team player who is looking for a career and not a job. As an isure **Personal Lines** **Customer Service Broker** you will be responsible for the customer satisfaction, retention and growth of an existing book of business.
**Succeeding as a Personal Lines Customer Service Broker** **will require the following core qualifications and skills**:
- Post-secondary education; a suitable combination of education and experience may also be considered.
- RIBO level 1 license
- Minimum of 2 years’ experience as a licensed customer service broker, required
- Exceptional customer service focus and relationship building skills
- Excellent communication skills including the ability to relay information (verbal and written) between several parties with accuracy and an attention to detail
- Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly
- Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting
- Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
**To be successful in this role, you will exceptionally complete the following (not an exhaustive list of responsibilities)**:
- Create and maintain relationships with new and existing clients
- Discuss and assess customers current and future insurance needs
- Provide advice and answer customer questions about their policies
- Prepare renewals, remarkets and endorsements
- Cross-sell and upsell to our existing book of business
- Assist and advise customers on making claims on their policies
Other related duties as may be required
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