Unit Manager, Appraisal

3 weeks ago

Thornhill, Canada CAA Club Group Full time

**About Us**:
Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

As Canada's largest automobile association, we are passionate about keeping our Members safe
- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding.

**Who we are**:
We value our Associates' career growth and ongoing professional development
- and we regularly recognize their achievements and outstanding results.

CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members.

We work hard and play hard. We're about doing what's right and feeling good about it.

**Position Details**:
**What you will do**:

- Leads, manages and develops the Auto Damage Appraisal Unit to maximize full performance potential through creating unit-wide training aligned with individual developmental goals
- Ensures Appraisals are being handled in line with service level agreements and in compliance with internal protocols and external legislative requirements
- Oversee and support Mitchell Estimatics, addressing Mitchell issues on an on-going basis and implement continuous change management efficiently
- Liaison with PD Unit Managers to ensure procedures are followed and provide continued support to PD Team
- Conducts quality and administrative file audits, record findings and proactively report concerns/issues to upper management
- Accountable for the customer experience as delivered by the team, ensuring exceptional customer service is delivered internally and externally

**Who you are**:

- Post-secondary education required combined with comparable experience in automotive collision repair or automotive mechanical repair industry
- Minimum 5 years’ experience as a Collision Estimator or Insurance Appraiser
- Preferred qualifications - Class A Motor Vehicle Technician or apprentice / Class B Body Repair Technician or apprentice / Certification in Motive Power Technology / Basic Estimating Course
- Strong organizational; decision making and problem solving skillset with excellent communication skills, both written and verbal
- Advanced technical knowledge of vehicle damage analysis
- Advanced negotiation skills and investigative logic
- Progressive experience in training/mentoring/coaching employees

**What’s In It For You**:

- Competitive salary
- Annual bonuses and merit increases
- 3 weeks’ vacation
- Flexible benefit plan
- Defined Contribution Pension
- Complimentary CAA Membership

As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.

**Our Commitment**:

- We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs._

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