E & I - Operations Manager Rocky Mountain House

6 months ago

Red Deer, Canada Surepoint Group Full time

Proudly Employee Owned - Join Our Team

Why Surepoint?
As an industry leader we are committed to excellence and acting with our people in mind. In addition, we are committed to fostering an inclusive and diverse workforce. Surepoint thrives on creating a positive work culture that offers YOU so much more than just a place to work - Let’s get started

**Our Purpose**: Empower People and Improve Lives

**Core Values**: We Care, Honor Integrity, Committed to the Team, Live Safe, Have fun

The BENEFITS of joining the Team
- We Care Culture - People like YOU are our biggest asset
- ESOP (Employee Share Ownership Plan) - Become an OWNER in the company
- Outstanding Safety Program
- Comprehensive Benefit Program - Health, Dental, Vision, Disability, Life Insurance, HCSA, EFAP
- RRSP Contribution Program
- Growth & Development Opportunities
- Our commitment to helping YOUR community

Reconciliation at Surepoint
At Surepoint, we are committed to strengthening our relationship with Indigenous Peoples. We value an inclusive work environment and have a collaborative approach to working with Indigenous Peoples and businesses to build mutual prosperity.

If you are passionate about what we have to offer, then we look forward to meeting you

Sincerely,

Your Future Employer

We Care | We Empower People | We Improve Lives

The primary function of the Electrical & Instrumentation Operations Manager is to work closely with the E&I team on effective day-to-day operation of the branch while building a culture that is consistent with the company’s core values.

**Responsibilities**:

- Creates a culture of safety while providing a high-quality service.
- Builds company image by collaborating with customers, community and team members while exemplifying the company’s core values.
- Delivers overall performance and results for E&I in this area.
- Collaborate with company leadership to understand overall business goals and creates a branch level operating plan to support these objectives.
- Ensures team members within the branch are focused on building strong lasting and effective partnerships with our customers.
- Builds branch level plan and identifies priorities to address resource and operational challenges with input from the Senior Management.
- Communicates and exemplifies company values and encourages staff within the branch to do the same.
- Collaborate and build annual and long-term operating plans for E&I in the branch.
- Directs, coaches and develops branch staff to obtain the skills and abilities to act independently in their job assignments.
- Works with staff and customers to identify safety issues and takes corrective action to resolve these concerns.
- Meets regularly with key customers to review service quality and performance.
- Enhances and builds on current customer relationships to ensure customer retention.
- Works with Business Development team to grow the business with new project work or new clients.

**Qualifications**:

- At least 3 years of supervisory experience and P&L oversight.
- Proven ability to meet service delivery expectations including customer and safety.
- Active risk management to resolve customer issues or project related issues to ensure the company is not exposed to unnecessary risk.
- Knowledge of the company’s business, capabilities, policies and procedures to effectively manage the branch personnel.
- Able to build strong lasting customer relationships that drive repeat business.
- Superb interpersonal communication skills, this role requires continues continuous interaction with team leaders, staff coordinators and client’s management.
- Strong organizational skills.
- Able to develop and manage contractual agreements and requests for proposal as required.
- Knowledge of leadership principles and management techniques to build a strong culture in line with company’s mission and vision.
- Collaborates and thrives in a team environment
- Safety minded
- Resilient & loves a challenge
- Acts with integrity
- Positive & self-motivated
- Growth-mindset

Reconciliation at Surepoint
At Surepoint, we are committed to strengthening our relationship with Indigenous Peoples. We value an inclusive work environment and have a collaborative approach to working with Indigenous Peoples and businesses to build mutual prosperity.

If you are passionate about what we have to offer, then we look forward to meeting you

Sincerely,

Your Future Employer

We Care | We Empower People | We Improve Lives

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