Order Management Specialist

3 weeks ago

Guelph, Canada Xylem Full time

Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots;
2) a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

**We Offer You More Than Just “A Job”**
- Professional Development - To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
- Total Rewards - We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
- Watermark - Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
- Employee Networks - Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Emerging Leaders, and Working Parents Networks.

**The Role**:The Order Management Specialist is responsible for monitoring order on hand actuals to target through daily monitoring and management of the order backlog, escalating risks to targets within the organization, and maintains responsibility for follow-through to ensure satisfactory resolution. The Order Management Specialist works with Customer Service, Branch Operations, Production, Demand Planning, Logistics, Sales and Finance teams to ensure objectives are met.

**Essential Duties/Principal Responsibilities**:

- Responsible for order integrity and timely communication with internal and external customers to resolve any order date alignment issues.
- Collaborates with Xylem production sites, procurement, logistics and other departments to manage backlog, mitigate issues and coordinate recovery plans as necessary.
- Calculates risk to forecast and escalates issues appropriate and promptly to ensure optimum customer satisfaction.
- Creates and provides metrics on forecast slip results to respective departments and drives related action plans.
- Acts as the primary contact for assigned pool of accounts and provides back up of accounts for other team members in their absence.
- Builds relationships and depth of understanding of customer expectations and ensure timely execution of order fulfillment functions.
- Active lead or participant in LEAN initiatives through completion of quick and easy Kaizen and/or formal continuous improvement programs.
- Effectively sets priorities in order to meet workload deadlines, commitments and all applicable established department goals.

**Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification**:

- Four-year college degree in business or accounting or equivalent combination of education and related work experience
- Demonstrated proficiency with computer software to specifically include Microsoft Excel (calculated fields, pivot tables and charts, VLOOKUP, etc.) and Word
- Knowledge of ERP system Steeb
- Strong customer service skills; able to demonstrate flexibility in meeting customer needs
- Positive, self-starting, flexible and forward thinking
- Ability to work effectively in a team environment or independently as needed
- Possess excellent verbal, written and the ability to communicate clearly with both internal and external customers
- Ability to think critically, demonstrate creative thinking and meet time sensitive deadlines for customers and resolution of escalated issues
- Demonstrated ability to handle multiple tasks, prioritize and meet deadlines in a dynamic work environment
- Bilingualism is an asset

**Physical Demands/Work Environment**:
(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- Light lifting (20-25 pounds), office environment
- Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
- Travel: As required to fulfill the duties listed above. Other travel as needed or required by the company.
- Production Site: Intermittent exposure to production floor noise and fume

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