Store Leader

2 weeks ago

Scarborough, Canada Activate Games Full time

**Enter the Game**

Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are looking to expand our store operations team with the addition of a Store Leader. The Store Leader at Activate works under the direction of the Regional Leader. The Store Leader will be expected to lead and collaborate with their teams in excellent customer experiences. The Store Leader should demonstrate strong leadership, customer service skills, the ability to work well both in a team and individually, and a curiosity for all things tech and gaming-related.

**The Duties and Responsibilities**:

- Store Operations_
- Oversee day to day operations including interpreting and communicating company expectations; must be flexible and available to address issues that may arise
- Help maintain brand consistency through positive customer experiences and local event involvement
- Participate in planning meetings to prepare and roll out various training and initiatives
- Performing regular general inspections of front desk and gaming areas
- Performing daily cleaning and maintenance duties in compliance with company standards
- Managing and maintaining inventory levels
- Customer Relations_
- Create a lasting experience with in-store customers
- Ensuring customer satisfaction is a high priority and always top of mind
- Receive and communicate customer suggestions for business process improvement
- People Leadership_
- Scheduling duties, as required, to ensure peak periods are properly staffed
- Leading in the hiring of new employees and creating a talent pipeline
- Managing performance of employees, including accountability coaching and development
- Training and development of new and current employees

**The Qualifications**:

- Demonstrated strengths in collaborative team environments
- Ability to foster strong relationships with customers and employee
- Excellent communication skills, including listening, and oral
- Proficient in Microsoft Office and related software
- Multitasking in both leading teams and operational performance
- Highly organized in managing competing priorities

**The Perks**:

- Competitive Salary
- Benefits package
- Paid time off
- Casual dress
- Employee discount
- On-site parking

**About Activate**:

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