Guest Service Agent
3 weeks ago
Best Western Plus Regency Inn and Conference Centre - Abbotsford, BC
The hotel is urgently hiring Guest Services Agent.
Providing Highest guest satisfaction is our # 1 Goal at the Hotel.
Coordinating all guests requests /Complaints on timely manner with Housekeeping & Maintenance dept. in order to make sure everything is resolved before check in & any requests coming from the guests after check in as well, in order to result in 100 % satisfaction of the guests.
Verifying all the information & special Request upon check in process of the guest and follow up on details of payment method upon check out as well & other details.
Maintain a high level of customer service & Professionalism with the Guests at all times.
Have full knowledge of the area and attractions in order to help the guests with directions & serve as a liaison for guests requiring information relating to things to do in the area.
The Agent is always Welcoming & Smiling at all times & engaging with all the guests.
JOB REQUIREMENTS
1 year minimum previous hotel experience required but not necessary.
Knowledge of Hotel PMS system an asset
Must possess excellent Organizational, detail oriented & Communication skills both spoken & written.
Ability to work as a team & able to Multi task in this position.
Previous Front desk/reservation hotel experience is preferred but not necessary.
**International applicants will not be accepted.**
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Extended health care
- Vision care
**Experience**:
- Customer service: 1 year (preferred)
Work Location: One location
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