Client Access Representative

1 month ago

Belleville, Canada Hastings County Full time

**COUNTY ADMINISTRATION BUILDING**

**Belleville, Ontario**

**Client Access Representative - Temporary Full Time**

**Permanent Full-Time**

**2023-496-CHS-92**

**DUTIES**:

- Responsible for front reception duties for Community & Human Services.
- Receive and direct incoming phone calls through our integrated switchboard.
- Monitor and assist with the coordination of appointment schedules and interview rooms.
- Receive, sort, and distribute mail dropped off at main counter and drop off area.
- Schedule, assign, and record internal file transfers, facilitate internal and external file transfer requests for Case Workers and IAC.
- Accept overflow queue calls as per “call back” procedures of IAC
- Backfill Job Information Clerk and support for other access and program support staff as required.
- Other duties as assigned

**QUALIFICATIONS**:

- Minimum two-year diploma in business or accounting
- One to two years related work experience
- Equivalent combination of education and experience may be considered.
- Expert knowledge of County customer service standards and strong interpersonal skills to resolve issues at first point of contact for effective liaison with staff and the public.
- Knowledge of relevant legislation/policy/procedures including MFIPPA, the Ontario Works/Ontario Disability Support Program/Day Nurseries, Housing Services Act, 2011 and Residential Tenancy Acts to provide general information pertaining to eligibility requirements.
- High degree of proficiency with Windows programs including Word, Excel, and Outlook
- General working knowledge of departmental databases including SAMS, YARDI, and OCCMS
- Demonstrated ability to work with mínimal supervision and effectively in a team environment
- Use of discretion and good judgment is essential when dealing with highly confidential and sensitive issues

**HOURS OF WORK**:8:30-4:30 (Monday - Friday)

**RATE** **OF PAY**: $45,161.93 - $49,620.06/annum

**Closing Date**: Friday March 17, 2023 by 4pm

**Job Type**: Fixed term contract

**Salary**: From $45,161.93 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
- Wellness program

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person

Application deadline: 2023-03-21

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