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Administration Support Worker

4 months ago

Orillia, Canada Orillia Lighthouse Full time

_Please Read the following Information Carefully_

**Please address your Cover Letter to Teal Wise, HR and Finance Manager**
- Resumes sent without a cover letter are not able to be processed.

**Qualifications**:

- A passion to end homelessness
- Able to provide a satisfactory criminal reference check - vulnerable screening sector
- Lived experience with homelessness/poverty is an asset
- Experience working with vulnerable or at risk individuals in the area of disabilities, mental health issues, homeless, poverty, preferred
- Diploma in the human services field is required or related experience with other schooling
- Administration experience required
- Clean valid driver’s licence and access to a vehicle is preferred
- Applicants from marginalised groups will be given equitable opportunity and are encouraged to apply

**Skills**:

- High standard of integrity and confidentiality
- Calm manner with the ability to de-escalate situations
- Strong sense of boundaries and self awareness
- Working knowledge of community resources
- Computer literacy - Google Docs
- Strong English language communication skills
- Understanding of harm reduction and person centred approaches to practice
- Understanding of trauma and its impacts on a person's life
- Ability to work as part of a team and independently
- Ability to establish and maintain rapport with culturally diverse participants
- First aid/CPR certification required
- First aid mental health or relevant equivalents is an asset
- Knowledge of HIFIS, SPDAT and the Housing First Program an asset
- A Safe Food Handlers Certificate is an asset
- Second language skills are an asset
- Knowledge of landlord tenant rights and responsibilities is an asset.

**Accountability**

Willing to adhere to the vision and mission of The Lighthouse by demonstrating a commitment to our organization's values of flexibility, adaptability, compassion, and dignity with sensitivity to the issues related to poverty, homelessness, mental illness, addictions, and developmental disabilities with a commitment to a discrimination-free environment.

Reporting to the Housing Support Manager, or such other persons as required by the organization, the Administration Support Worker will support the successful transition of participants to long-term housing and assist those participants to maintain stable housing with proper community support.

This position is an on-site role in a Supportive Housing Environment with 20 units for those experiencing Chronic Homelessness

**Responsibilities**
- **Administration and Reporting**_
- Record daily activities and important information, participant attendance of set meetings and programming, and monthly statistics.
- Create and maintain documents meant to gather documentation and facilitate communication.
- Assist with the development of policies and procedures by preparing documents for review or editing requested information.
- Assist with the purchase of supplies within budget quotas and prepare reports as needed.
- **Participant Programming**_
- Assist with ensuring all programming has a housing focus at the heart.
- Assist in implementing and/or organizing programs that will assist participants to develop skills of independent living (tenant rights and responsibilities, budgeting, utility setup).
- Work with participants one on one to develop life skills and develop healthy habits.
- Work with the participant in meal planning and preparation and other daily life skills as needed.
- Directly assist participants to maintain their apartments. Note any extreme collecting behaviour and intervene as required or seek the support of the team for further action.
- Assist in the arrangement of recreational activities to foster further social development.
- **Community Resources and Supports**_
- Accompanies participants to hospitals, doctors, courts, shopping, etc as necessary.
- Assists participants to connect to appropriate community resources (food bank, CMHA, addiction support, etc).
- **Participant Engagement**_
- Help to build positive relationships that are healthy and supportive.
- In line with the Housing Caseworkers, assist participants to define their goals and develop personal plans.
- As needed and with the Housing Caseworker's direction, assists participants with tasks related to housing start-up (moving, accessing furniture, and household goods).
- Follow housing preparation plans for participants in collaboration with other staff members. This includes arranging steps for participants to move into housing (income verification, financial management, etc.).
- De-escalate participants and help them work through the issues that are causing problems including conflict resolution between neighbours.
- Address promptly any behaviours that could lead to harm to themselves or others or any behaviour that goes directly against the agreed-upon program expectations.
- **Safety**_
- Ensure all outside doors and windows are locked and secure upon arriving on s