Customer Service Representative

4 days ago

Dartmouth, Canada Medavie Blue Cross Full time

**Starting In June 2024**

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. We are proud to be a not-for-profit organization dedicated to giving back to the communities where we live and work, and to ensuring our employees thrive in our award-winning, collaborative culture. We are one of Canada’s Most Admired Corporate Cultures and are recognized as a Caring Company, a designation for national leaders in community investment and social responsibility.

Our team of 2,100 professionals work across six provinces. We excel by living our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring the health and wellness of our employees and their families, along with personal and professional growth, through a variety of programs and support at all levels of our organization.

Along with Medavie Health Services, we are part of Medavie — a national health organization with over 6,400 employees. Together, our mission is to improve the wellbeing of Canadians.

**Job Title**:

- Customer Service Representative**Department**:

- NSPP**Competition**:

- 87052

**Internal/External**:

- Internal/External**Employment Type**:

- Permanent Part Time**Location**:

- Nova Scotia**Salary**:

- Competitive Compensation**Reports To**:

- Team Leader Position Summary

Working in a team environment, the Customer Service Representative will communicate with key customers by telephone in a knowledgeable and professional manner. The position is in a contact centre environment with high call volumes. The CSR will need to ensure dedicated focus on each call to enhance customer experience. This role will require wearing a head-set for prolonged periods of time. The goal of the Customer Service Representative is to provide consistent, positive customer service experience. Hours of operation are 8:00am to 5:00 pm (Monday-Friday). **Part time hours are 11:30-4:30pm ( 25 hours a week).**

Key Responsibilities
- Serve as the initial contact resolution for a high volume of incoming telephone calls.
- Committed to excellence in customer service, providing the highest level of dedication in all program areas.
- Access customer needs and address issues in a timely manner (including appropriate customer follow-up) meeting quality objectives. -Quickly assess and resolve any challenging situations and provide effective strategies, aiming for a first-call resolution
- Respond to inquiries related program eligibility and other general inquiries.
- Meet the key performance indicators (KPI) required by the MSI Contract.
- Provide operational support to Provincial Programs as needed.
- Adhere to established policies and guidelines defined by the NS Department of Health and Wellness.
- Adhere to privacy guidelines following proper procedures.
- Process documentation related to the various provincial programs as required.

Required Qualifications
- Highly effective listening skills to ascertain customer’s needs, and determine appropriate action required for solution.
- Excellent verbal skills to explain complex issues to customers.
- Excellent written communication skills.
- High degree of attention to detail and accuracy when updating resident files

Education: High school diploma; Enrollment in post secondary education

Work Experience: Customer Service experience would be an asset

Other Qualifications:
Language Skills: Bilingualism in English and French considered an asset.

**We are an Equal Opportunity Employer.**

Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential — a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.

For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

CBM1

**Job Segment**:Customer Service Representative, Call Center, Equity, Customer Service, Finance

  • Customer Service Representative

    2 weeks ago

    Dartmouth, Canada Bruce Sutherland Associates Limited Full time

    **About us** Bruce Sutherland Associates Limited is a privately owned and operated stocking manufacturer's representative headquartered in Dartmouth, Nova Scotia serving the Atlantic HVAC and Process industry for over 80 years. **Job Brief** We are looking for a customer-focused, proactive Customer Service Representative to be the face and voice of our...

  • Customer Service Representative

    3 weeks ago

    Dartmouth, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Dartmouth, Canada*** Job Title: Customer Service Representative (Travel) **Job Description**: The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and...

  • Customer Service Representative

    2 days ago

    Dartmouth, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Dartmouth, Canada*** Job Title: Customer Service Representative (Automotive) **Job Description**: The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and...

  • Customer Service Representative

    7 days ago

    Dartmouth, Canada Webhelp Full time

    Customer Service/SupportLocation Dartmouth, Canada***Job Title:Customer Service Representative (Travel)Job Description:The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine...

  • Customer Service Representative

    1 week ago

    Dartmouth, Canada Webhelp Full time

    Customer Service/SupportLocation Dartmouth, Canada***Job Title:Customer Service Representative (Automotive)Job Description:The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of...

  • Customer Service Representative

    4 weeks ago

    Dartmouth, Canada U-Haul Full time

    **START TODAY, GET PAID TODAY! New hires eligible for BONUS!** Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul’s exceptional service, ensuring...

  • Customer Service Representative

    1 week ago

    Dartmouth, Canada U-Haul Full time

    **START TODAY, GET PAID TODAY! New hires eligible for BONUS!** Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul’s exceptional service, ensuring...

  • Customer Service Representative

    3 weeks ago

    Dartmouth, Canada Co-operators Insurance & Financial Services Full time

    **Position: Customer Service Representative** The Customer Service Representative is ensuring our daily administrative activities are handled in a timely and accurate manner. They manage agency administrative processes and ensure the agency stays on track for daily and annual goals. The Customer Service Representative is the team’s first point-of-contact...

  • Customer Service Representative

    2 days ago

    Dartmouth, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Dartmouth, Canada*** Job Title: Customer Service Representative (Automotive) **Job Description**: The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and...

  • Customer Service Representative

    3 weeks ago

    Dartmouth, Canada Chapman Auto Body Full time

    Do you like working in a fast-paced environment, where no two days are the same? We are seeking an experienced full-time Customer Service Representative to join our growing team at Chapman Auto Body. As one of the first points of contact with our customers, your customer service skills need to be second to none with a positive attitude and strong work ethic,...

  • Customer Service Representative

    2 weeks ago

    Dartmouth, Canada Circle K Full time

    Store 6002069: 200 Waverly Blvd, Dartmouth, Nova Scotia B2X 2C1 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee...

  • Customer Service Representative

    4 weeks ago

    Dartmouth, Canada Circle K Full time

    Store 6002518: 220 Victoria Rd., Dartmouth, Nova Scotia B3A 1W5 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee...

  • Customer Service Representative

    3 weeks ago

    Dartmouth, Canada Circle K Full time

    Store 6002337: 646 Main Street, DARTMOUTH, Nova Scotia B2X 1S2 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee...

  • Customer Service Representative

    4 days ago

    Dartmouth, Canada Circle K Full time

    Store 6002066: 626 Windmill Road, Dartmouth, Nova Scotia B3B 1B5 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee...

  • Customer Service Representative

    3 weeks ago

    Dartmouth, Canada Circle K Full time

    Store 6002516: 10 Highfield Park Drive, Dartmouth, Nova Scotia B3A 4S8 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - **...

  • Customer Service Representative

    4 weeks ago

    Dartmouth, Canada U-Haul Full time

    **Location**: 460 Windmill Rd, Dartmouth, Nova Scotia B3A1J7 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive...

  • Customer Service Representative

    2 weeks ago

    Dartmouth, Canada Strongco Full time

    **Province**: Nova Scotia **Branch**: Dartmouth **Employment Type**: Full Time **Number of Positions**:1 **SUMMARY** The Customer Service Representative (CSR) is responsible for parts & service revenue growth of a specific assigned branch and/or territory through providing a wide variety of after-sales solutions to our customers. **DUTIES AND...

  • Customer Service Representative

    3 weeks ago

    Dartmouth, Canada TigerTel Full time

    **Immediately hiring Part Time Customer Service Representatives at TigerTel!** Through our dedicated Customer Service Representatives at **TigerTel**, we deliver critical services and create exceptional outcomes for our clients and the many people who count on them. Do you love helping people? You have the opportunity to make a difference and be part of a...

  • Customer Service Representative

    7 days ago

    Dartmouth, Canada U-Haul Full time

    START TODAY, GET PAID TODAY New hires eligible for BONUSAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul's exceptional service, ensuring customers get...

  • Customer Service Representative

    3 weeks ago

    Dartmouth, Canada U-Haul Full time

    Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their...