North Medical SPA Manager

2 weeks ago

Toronto, Canada North Medical Spa Full time

**Responsibilities**:

- Ambassador for North Medical Spa in all interactions with staff and guests
- Manage all staff relations concerns, create schedules that support the business needs/ budgets while accommodating, when possible, individual availability/ requests, identify performance gaps and support staff with access to resources; triage and resolve staff concerns, and bring forward high level issues to Owner with ideas and recommendations.
- Create and maintain continuous training plan to ensure all staff are up to date on all new products and services;
- Collaborate with HR on all hiring needs; create and execute onboarding plans for all new hires that integrate them into the culture and expedite the learning curve to get them ready in role
- Foster strong staff morale through individual check-ins, arranging informative and engaging meetings, as well as incentive planning
- Prepare Injector scheduling, manage engagement and performance through check-ins
- Oversee Client Care program, including staffing, complaint resolution and membership programs
- Work cross-functionally to support with executing events, campaigns, and special projects.
- Review financial scorecard and identify areas to improve sales
- Regularly meet with Client Care, Injector and Medical Aesthetics team to discuss sales and revenue goals
- Regularly communicate with GM on all topics related to Spa, including proposed solutions to issues, and recommendations for continuous growth and business development.
- Any other duties as required and assigned as the role evolves

**Profile**:

- 3 years’ experience working in a reception and/ or management role; preferably within the Spa or Medical industry
- Strong business and financial acumen
- Well-organized with excellent multi-tasking abilities
- Strong communication and interpersonal skills
- Strong aptitude towards customer service
- Keen sense for accuracy and efficiency
- Obsessed about details
- Creative thinker and able to problem-solve with speed and grace

**What we offer**:

- Competitive compensation package, including health benefits and commission
- Treatment and product discounts
- Extensive training and learning opportunities with regards to services, products, and leadership.
- Gorgeous, well appointed Medical Spa environment with functional and beautiful treatment rooms
- Use of innovative and renowned products
- A warm and encouraging working culture - we want YOU, the whole YOU, to show up everyday; we thrive on getting to know you and where you want to grow into.

If this sounds like an opportunity suited to your skills and experience, and would like to explore further - we would love to hear from you

North Medical Spa is a growing multi-location company that is female-owned and prioritizes diversity and inclusion in all aspects of the recruitment process. Please let us know at any point of this process if you require any additional assistance or accommodations.

We look forward to meeting you

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