Spa Supervisor
7 months ago
Do you have a passion for beauty, health, and wellness?
Elmwood Spa is hiring a Spa Supervisor to Join the Team
Did you know that the Elmwood Spa has been around for over 40 years, and they deliver spa and wellness treatments. The Spa Supervisor would be part of the Spa Services team where they work with spa care experts such as registered massage therapists and aestheticians.
**Some of the duties include**:
- Providing day to day support for both Spa Care Experts (Aestheticians and Registered Massage Therapists) and handling guests issues.
- Check appointments daily, weekly to meet business demands
- maximizing schedule.
- Trouble shoot and resolve issues related to spa services.
- May assume some tasks such as generating reports, payroll, etc.
- Ensures that spa services are performed to protocol, and on time as allocated on the guest’s itineraries.
- Address departmental staff concerns and issues, recommending problem solutions.
- Coaches to ensure that training is upheld and respected.
- Understands and promotes the Company’s Mission, Vision and Values and provides direction to staff accordance to our company policies and procedures.
- Ensures that our valuable guests are treated and regarded as our first priority at all times.
- Monitor treatment rooms and service areas daily to ensure they are kept neat, clean and in compliance with spa standards and health and safety regulations.
**Skills/Qualifications/Education**:
- Must have minimum 1 years’ experience preferably in a Spa environment.
- Preference to certified Aesthetician by trade, through a reputable aesthetics institute or a Registered Massage Therapist or combined relevant work and educational experience no less than 1 year which may include product, skin type education and performing body treatments. Where there is no product training there is an expectation that training will be undertaken within the first 6 months in the role.
5 reasons why you should work at the Elmwood Spa
- Competitive Compensation
- Health benefits (medical, dental & vision) (Full-Time Employees)
- Generous discounts for spa services, retail products, and restaurant meals
- Opportunity to join a respectful, fun, diverse and collaborative team.
- A rewarding environment that celebrates your achievements.
**Physical Requirements**:
- Primarily involves walking combined with different and varying degrees of sitting and standing.
- Must have the ability to climb short flights of stairs.
- Must have upper limb co-ordination - keyboarding, instructing staff of protocols.
- Continuous lack of privacy, frequent interruptions with verbal interaction and Regulated indoor climate
- Frequently 40-69% of time lifts/reaches up to 10 kg from waist to shoulder or from floor to shoulder.
- Frequently pulls or pushes trolley loaded with product baskets weighing up to 20 kg.
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