Hotel General Manager

3 weeks ago

Windsor, Canada DoubleTree by Hilton, Windsor Full time

:
The Hotel General Manager will oversee all aspects of the daily operation of the hotel. They will anticipate the needs and exceed the expectation of the owners, clients, and employees by achieving profitability and guest service goals while providing employees with a positive working environment. In addition, they will achieve business objectives while communicating and displaying the corporate mission and culture of the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Anticipate the needs and exceeds the expectations by meeting and exceeding key performance indicators including total revenue, RevPAR, and profitability - Establish and communicate objectives and develop and implement strategies to achieve these objectives. Monitor achievement of strategies and revise as necessary - Work alongside revenue manager to set and exceed revenue targets - Adjust marketing and sales strategies and cost containment strategies as necessary to achieve profitability indicators - Achieve profitability objectives by establishing and implementing operating and capital budgets while monitor operating results and forecasts against budget - Maintain and build the value of the business and assets by developing and implementing strategies which enhance profitability while maintaining the physical condition of the hotel - Monitor service levels and counsels’ employees with alternative methods of responding to client requests - Ensure that employees receive the training necessary to provide superior service and are trained in accordance with corporate policies, procedures, and safety protocols - Meet and exceed the expectations of the employees by utilizing leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports while maintaining a positive work environment - Determine and communicate standards of performance to employees - Develop employees to maximum potential and prepare them for future promotional opportunities through performance planning and review and recommend wage increases as appropriate - Ensure that disciplinary action is taken as required utilizing consistency, fairness, and respect - Inspect all Hotel facilities on a frequent basis and remedy all deficiencies - Utilize corporate resources effectively by communicating on a regular basis - Adhere to corporate standards of operation - Ensure that operation adheres to Federal, Provincial and Municipal laws - Increase visibility of the hotel by actively participating in the community - Monitor industry trends and recommend appropriate actions to be taken to maintain the competitive status and profitability of the hotel - Ensure effective communication at all levels through meetings, counseling sessions and other methods as determined - Maintain a safe and secure environment for clients and employees and ensure all employees follow safety policies and procedures - Take corrective action, where required, to improve safety in the workplace - At all times, project a favorable image of the hotel to the public - Be prepared to assist or cover all duties within the hotel when needed

SKILLS & QUALIFICATIONS:

- A University degree in business or hotel management - Minimum of 3-5 years in the hospitality industry as a General Manager or Assistant General Manager - Exceptional understanding of financial statements and people management - Excellent computer skills - Proven experience managing, leading and motivating staff - Experience in food and beverage service operation would be an asset - Aptitude to problem solve and proven ability in organization and time management

**Salary**: $60,000.00-$70,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekends as needed

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Windsor, ON N9A 7C5: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

Work Location: In person

Expected start date: 2023-08-01

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