Crew All Rounder(Front Desk/server)

4 months ago

Halifax, Canada Hotel Equities Full time

**Essential Duties**:

- Check in and check out guest
- POS & PMS knowledge an asset
- Must have a strong knowledge of drink preparation and applicable health standards. Knowledge of federal, provincial and local laws, ordinances and regulations and Company policy regarding serving alcohol to minors and intoxicated patrons
- Prepare and service beverages for servers and guests in a speedy, efficient, friendly, and professional manner
- Prepare drink orders for guests according to specified recipes using measuring systems
- Ensure that minors and intoxicated persons are not served alcoholic beverages.
- Must possess basic computational ability and act as the cashier for the servers when necessary
- Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools.
- Prepare fresh garnishes for drinks
- Restock bar with liquor, ice, glassware, and paper supplies
- Transport supplies to bar set
- up area
- Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area
- Anticipate and communicate replenishment needs
- Complete opening and closing inventory of spirits
- Customer Service
- Take every opportunity to amaze the guests using Company Customer Service Standards
- Smile, have eye contact any greet guests immediately
- Handle special requests properly; anticipate guest’s needs
- Promptly respond and resolve guest complaints
- Answer telephone promptly and properly being polite, courteous and friendly
- Be friendly, thorough, accurate and efficient in taking dining room and room service orders
- Use guests’ names
- Actively ask for feedback from guests
- Teamwork Skills
- Be an enthusiastic, helpful and positive member of the team
- Assist servers, other bartenders, and bar porters when necessary
- Be professional, responsible and mature in conduct and behavior
- Be understanding of, encouraging to and friendly with all co-workers
- Be self-motivated and use time wisely
- Maintain open line of communications with each department
- Communicate pertinent information
- Openly accept critical/developmental feedback and respond positively to new ideas
- Be available to help other departments in emergency situations
- Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook

**Safety & Security**
- Properly handle and account for keys
- Document all maintenance issues
- Properly document all transactions
- Handle and account for all cash, checks, and credit cards
- Adhere to proper procedures for charging drinks to guest rooms
- Balance and close shift properly
- Be knowledgeable of policies regarding emergency procedures and security concerns
- Adhere to all provincial and federal requirements regarding to the sale of alcohol
- Adhere to all Health Department requirements

**Physical Requirement**
- Most work tasks are performed indoors. Temperature is moderate and controlled by hotel
- Must be able to stand and exert well-paced mobility for up to 4 hours in length
- Must be able to exert well-paced ability to maneuver between functions occurring simultaneously
- Must be able to lift trays of food or food items weighing up to 30 lbs
- Must have the ability to bend, squat and lift 40 lbs on a regular and continuing basis and occasionally lift up to 75 lbs
- Must be able to push and pull carts and equipment weighing up to 250 lbs
- Must be able to exert well-paced ability in limited space
- Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,
- Listening and hearing ability and visual acuity
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception
- Talking and hearing occur continuously with the most common visual functions being those of near vision and depth perception
- Requires manual dexterity to use and operate all necessary equipment, including, but not limited to, cutlery used in cutting of fruit

**Education & Experience**
- High school diploma or equivalent education required
- Serving it right required
- Bar service or Front desk hotel experience strongly preferred

**Job Types**: Permanent, Full-time

**Salary**: $15.00-$16.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Morning shift
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Halifax, NS: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Food and Beverage or Hotel: 1 year (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

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