Customer Service Representative/cashier
7 months ago
Customer Service Representative Job Summary
We are seeking an energetic, dependable retail sales associate to join our growing team. You will directly assist customers, process transactions, help merchandise the sales floor, and play a vital role in making our retail experience a positive one. Top-notch customer service skills are a must, as is the ability to learn product knowledge quickly and thrive in a fast-paced environment.
Customer Service Representative
**Responsibilities**:
Welcome and greet customers as they enter the store
Offer help and provide direct assistance to customers
Provide in-depth product knowledge, including features, benefits, and overall value
Answer customer questions and concerns
Cross-sell and encourage beneficial product add-ons
Upsell when appropriate; promote current sales, promotions, coupon deals, etc.
Explain store-member benefits and encourage customers to sign up
Process purchases, returns, and exchanges
Handle customer complaints in a calm and professional manner
Report anything unusual or any major incidents to management
Help organize back stock and perform inventory counts
Process newly received shipments
Organize and replenish front stock and help merchandise store
Maintain a clean and tidy work and retail space
Be enthusiastic and informative about all products
Help create a positive environment for customers to shop and buy
Take direction from and report to assigned supervisor
Work as a team to achieve sales goals
**Job Type**: Part-time
**Salary**: From $18.16 per hour
**Benefits**:
- Casual dress
- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount
Schedule:
- Day shift
- Evening shift
- Weekends as needed
Supplemental pay types:
- Bonus pay
- Overtime pay
Work Location: In person
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