Superintendent Operations Administration

3 weeks ago

Hamilton, Canada City of Hamilton Full time

JOB ID #: 20847

**Superintendent Operations Administration**
Public Works
Transit
2200 Upper James St.

NUMBER OF VACANCIES: 1 Full-Time Regular

UNION/NON-UNION: Non Union Mgmt Professional

HOURS Of WORK: 35.00 per week
- GRADE: 6
- SALARY/HOUR: $52.699 - $61.634 per hour- Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

STATUS/LENGTH: Permanent

Job Description ID #: A13790

**SUMMARY OF DUTIES**

Reporting to the Manager of Transit Operations, provides creative leadership to staff in a multi-functional workforce engaged in delivery of services to the public and internal clients. Promotes a service-oriented culture and focus within the Section. Promotes teamwork and integration within Transit, and with other parties participating in cross-functional and cross-program initiatives.

Accountable to evaluate and report on the Section’s service; financial, administrative and staff performance against internal and external benchmarks. Designs and implements strategies to improve effectiveness and efficiency. Sets above average standards and leads by example.

Supports a 24/7 operation.

**RESPONSIBILITIES**

You will assume accountability and responsibility for Operations programs to ensure service quality, cost effective and timely service delivery and legislative compliance. Monitors the progress of major program initiatives.

The Superintendent of Operations Administration is accountable to the Manager of Operations for ensuring that Operations are consistent with the City of Hamilton mission and vision and aligned with Transit’s strategic direction.

**GENERAL DUTIES (INCLUDING, BUT NOT LIMITED TO)**

Makes recommendations and provides input on administrative matters related to transit operations that enhance the customer experience, promote employee engagement and facilitate efficient operations and excellence in service delivery.

Develops plans and policies for Operations. Makes recommendations to the Manager on project priorities, means of resourcing and related cost implications.

Supports the Collective Agreement and fosters positive labor relations.

Directly supervises an assigned group of Operators, and provides back-up to other Superintendent, Operations Administration, during planned absence.

Develops positive rapport with Operators to encourage open and transparent communication, a supportive work environment and to engage employees through meetings when required, and by being present in the mobile workplace.

Supervisory duties will include coaching, training, supporting and disciplining assigned Operators through performance management, including absenteeism and conducting performance appraisals in a standardized manner (PAD’s).

Works collaboratively with Business Partner from Labour Relations on employee management.

Conducts step 2 grievance meetings. Consults with Manager of Transit Operations on advanced disciplinary measures, including multi-day suspensions, terminations, or last chance agreements.

Maintain in office assets related to Operations, office computers, control room radios, tablets, cell phones.

Provide creative Section leadership by managing daily operator assignments, daily dispatch of assets, public relations and safety and staff training and development.

Responsible for daily workforce assignments consistent with the Collective Agreement and to deliver service as scheduled where possible to do so within limitations of available workforce.

Ensures that employees are provided with and use the appropriate equipment, material and/or procedures required to perform the assigned duties.

Ensures that all employees perform work in accordance with applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures.

Ensures that appropriate action is recommended for those employees who do not work in compliance with legislation, policies and procedures.

Promotes teamwork and integration within Transit, with other Divisions, Departments and other parties participating in cross-functional and cross-program initiatives.

Develops and empowers staff through delegation of responsibilities and accountabilities through regular feedback, and by providing development opportunities and technical direction.

Monitors the operations and projects within the Section to ensure safety, service quality, cost effective and timely delivery of services, and appropriate legislative compliance. Establish quality assurance and continuous improvement programs.

Performs other duties as assigned which are directly related to the responsibilities of the position.

**QUALIFICATIONS**
- Knowledge of business administration theories/practices usually acquired by completing a community college diploma or university degree in Business Administration or related program and relevant progressive work experience.
- Demonstrated considerable Transit management experience with a strong track record of managing employee

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