Business Analyst

2 weeks ago

Toronto, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Business Analyst

**What is the opportunity?**

The Global Reconciliation Services (GRS) team within Finance Shared Services provides reconciliation processing and finance support to various RBC business platforms and partners. Our team is bold and outcome focused, turns challenges into opportunities, and turns strength into future strength. Together we deliver world class services/solutions that enable RBC and our business partners to make better decisions that help our clients thrive and communities prosper. We foster an environment of employee empowerment where you can make an impact by being curious and re-imagining how we do our work. The objective of our Reconciliation Process Strategy team is to reimagine and redesign the work that we do within GRS, by standardizing, simplifying and automating processes. Success is defined by delivering transformational changes that achieve measurable improvements in both process efficiency and employee satisfaction, and enhancing the capabilities and services of our team. We are looking for a results orientated Business Analyst to join our amazing team You will be responsible for identifying process optimization opportunities and supporting process redesign, while improving the documentation of functions across GRS and mitigating operational risk.

**What will you do?**
- Improve reconciliation processes while ensuring work performed is verified and in conformance with Reconciliation standards, policies, procedures and in compliance with Statutory and Regulatory requirements
- Drive complex, cross-functional initiatives forward by being involved in end-to-end process redesign, analysis, planning, documentation and implementation for assigned processes/tasks, leading the planning of assigned tasks and ensuring integration into overall initiative plan
- Perform full analysis and execution components of process reviews (detailed data-based analysis, root cause identification, process mapping, gap analysis, recommendations, implementation, and documentation)
- Leverage automation and/or work with our IT partners to streamline process and eliminate non-value added activities
- Contribute to an environment of continuous improvement by identifying, recommending and assisting implementation of business solutions that support the overall strategy of Global Reconciliation Services
- Anticipate operational and tactical risks and issues and track to resolution using the appropriate methodology
- Build strong and meaningful relationships with team members, business partners and vendors
- Triage, report and work to the resolution of issues/conflicts, remove barriers/resolve issues

**What do you need to succeed?**

**Must have**:

- Bachelor’s degree or equivalent practical experience (Business / Accounting preferred)
- Experience with process mapping and documentation
- Strong understanding of process improvement, working to make processes more efficient and effective
- Demonstrated ability to take the initiative to solve problems, curious mindset, and being accountable
- Project management and planning skills, collaborative work-style
- Strong oral and written communication skills required
- Client management experience is an asset
- Experience with Excel (VLOOKUP, Pivot Tables, SUMIF, etc.)
- Comfortable in ambiguous situations and can provide clarity to relevant stakeholders

**Nice to have**:

- Good understanding of General Ledger reconciliation and attestation processes
- Advanced experience with Excel (Macros, VBA, etc.)
- Experience with agile tools (JIRA or Confluence)

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work

LI-Hybrid

TechPJ

**Job Summary**

**Address**:
TORONTO, Ontario, Canada

**City**:
CAN-ON-TORONTO

**Countr

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