Enrolment and Student Support Officer
3 weeks ago
About Us:
The same philosophy of personal attention that distinguishes Yorkville Education Company as a leading provider of post-secondary education makes us an exceptional place to work. We are a progressive and modern institution, responding to the needs of current and future students and implementing the best technology solutions to empower our work. We prioritize diversity, open doors to those often overlooked, welcome new Canadians, and provide pathways to successful careers.
Yorkville Education Company (which manages both Yorkville University and the Toronto Film School) began with a simple idea in 2004: offer flexible, rigorous, and career-focused degrees on campus and online to people who are on a purposeful path. With campuses in Ontario, British Columbia and New Brunswick, we equip our graduates with the professional knowledge, skills and designations that employers value.
Focused on providing a transformative, accessible and flexible higher education environment, our teams, from the President to the newest staff member, share a passion for learning, teaching, and growing as individuals and as teams. We nurture an inclusive, supportive, and genuinely kind work environment at our three campus locations.
If you want to shine a light on academic excellence, be empowered to make an impact on the transformation of the Canadian post-secondary education landscape, and work collaboratively beyond levels, join us.
Who we need:
Reporting to the Campus Registrar, and will take direction from the Manager of Student Services. The Enrollment and Records Officer is responsible for processing student admission files, processing student registrations, and ensuring the accuracy of the student academic record. This position administers and assists with providing services to students, in alignment with our corporate strategic imperatives. Specific responsibilities include: process transactions on the student record, process documents such as transcripts and enrolment letters, and assists in the auditing of the student academic record for graduation requirements. Contributes to a working environment where all team members can be their best selves, grow and thrive, to support our corporate mission of championing student success.
What you will do:
- Processing student requests as assigned, including course or section changes, student re-entry, status changes, general student enquiries.
- Responsible for tasks related to academic progression and course registration as assigned.
- Completing graduation audits, confirming students have fulfilled all program requirements.
- Initiating and supporting students in completing forms necessary to fulfil graduation requirements.
- Issuing transcripts upon completion.
- Liaising with other departments as required to fulfill a graduate audit.
- Updating student records (contact information, address information, health insurance records etc.) as required
- Proactively contacting students and problem-solving issues such as academic probation, attendance check, grade appeals, culture shock and using good study habits.
- Assist the Student Activity Coordinator in the delivery of student events and activities.
- Assist the Program Advisory team in contacting students as required.
- Providing general support and assistance as directed by management.
- Other duties may be assigned as required and are not limited to tasks above.
What you bring:
- 1-2 years’ experience of related experience in providing customer service and/or clerical support, preferably in an education environment.
- Experience with a student record system (e.g. Banner) or similar computerized system preferred.
- Excellent written and verbal communication skills.
- Excellent ability to pay attention to detail and enter data accurately.
- Ability to work well under pressure, dealing with a constant flow of enquiries and provide information, assistance, and related services to the public, faculty, staff, and students.
- Ability to maintain confidentiality of records and information
- Ability to investigate and listen to solve problems and provide solutions.
What's in it for you:
We provide a transformative, accessible and flexible higher education environment, our team shares a passion for learning, teaching, and growing. We nurture an inclusive, supportive, and diverse work environment throughout our three campus locations.
Salary range $48,000 - $52,000
- Health Benefits
- Dental Coverage
- Retirement Savings Plan
- Competitive Salary
- Fun, competitive, and challenging work environment
- Guaranteed salary plus commission
- Incentives and rewards
- Career growth
- Free Tuition for all Yorkville University Programs
- Employee and Family Assistance Program
What does the best of all worlds mean at Yorkville University:
- An atmosphere that successfully blends an entrepreneurial culture with education. We value innovation and continuously look towards expanding our programming, working with the latest research, t
-
Enrolment Services Advisor
1 month ago
New Westminster, Canada Douglas College Full time**Work Arrangements**What Douglas Offers** DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for...
-
Enrolment Services Advisor
3 weeks ago
New Westminster, Canada Douglas College Full time**Work Arrangements**What Douglas Offers** DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for...
-
Team Lead
3 weeks ago
New Westminster, Canada Douglas College Full time**Work Arrangements**What Douglas Offers** DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for...
-
Enrolment Services Advisor
2 weeks ago
New Westminster, British Columbia, Canada Douglas College Full timeWork ArrangementsWhat Douglas Offers**DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate,...
-
Team Lead
4 weeks ago
New Westminster, Canada Douglas College Full time**Work Arrangements**What Douglas Offers** DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for...
-
Team Lead
2 weeks ago
New Westminster, Canada Douglas College Full time**Work Arrangements**What Douglas Offers** DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for...
-
Team Lead
4 days ago
New Westminster, Canada Douglas College Full timeThe Role The Team Lead collaborates with the Assistant Registrar on the team’s annual cycle of services and processes to students offered across Enrolment Services. The Team Lead directs, coordinates, monitors, and schedules the day-to-day work of the staff to effectively deliver service offerings, prepares plans for annual ongoing training programs,...
-
Student Support Navigator
4 weeks ago
New Westminster, Canada Douglas College Full time**Work Arrangements**What Douglas Offers** DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for...
-
Student Assistant, Peer Support Navigator
4 weeks ago
New Westminster, Canada Douglas College Full time**Work Arrangements** - The position is located at the Coquitlam/New Westminster campus. Hours of work: up to a maximum of 20 hours/week. The work terms for this position are: - 1. Winter 2023: January 4, 2023 - April 25, 2023 2. Summer 2023: May 8, 2023 - August 19, 2023**What Douglas Offers** - DO what you love. Be good at it. That’s how Douglas College...
-
Student Support Navigator
2 weeks ago
New Westminster, British Columbia, Canada Douglas College Full timeWork ArrangementsWhat Douglas Offers**DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate,...
-
Student Assistant, Peer Support Navigator
2 weeks ago
New Westminster, British Columbia, Canada Douglas College Full timeWork Arrangements The position is located at the Coquitlam/New Westminster campusHours of work:up to a maximum of 20 hours/week.The work terms for this position are:1.Winter 2023: January 4, April 25, 2023 2.Summer 2023:May 8, August 19, 2023What Douglas Offers DO what you love. Be good at it. That's how Douglas College defines a great career. It's a...
-
Student Assistant, Peer Support Navigator
2 months ago
New Westminster, Canada Douglas College Full timeThe Role Reporting to the Student Support Navigator, the Student Assistant, Peer Support Navigator’s role is to be a friendly face on campus to provide support to students with lived experience in care accessing Douglas College and BC’s Provincial Tuition Waiver Program along with students from alternative schools. The Student Assistant, Peer...
-
Student Assistant, Peer Support Navigator
4 weeks ago
New Westminster, Canada Douglas College Full timeThe Role Reporting to the Student Support Navigator, the Student Assistant, Peer Support Navigator’s role is to be a friendly face on campus to provide support to students with lived experience in care accessing Douglas College and BC’s Provincial Tuition Waiver Program along with students from alternative schools. The Student Assistant, Peer...
-
Enrollment Coordinator
2 weeks ago
New Westminster, British Columbia, Canada Yorkville University Full timeAbout Us:The same philosophy of personal attention that distinguishes Yorkville Education Company as a leading provider of post-secondary education makes us an exceptional place to work. We are a progressive and modern institution, responding to the needs of current and future students and implementing the best technology solutions to empower our work. We...
-
Student Support Navigator
2 weeks ago
New Westminster, British Columbia, Canada Douglas College Full timeThe Role Reporting to the Associate Director, Student Support and Conduct, the Student Support Navigator will increase access, success and retention through a capacity-building process where students receive the support needed to learn to navigate the post-secondary system and access the institutional and community supports available. The Student Support...
-
Student Support Navigator
2 weeks ago
New Westminster, Canada Douglas College Full timeThe Role Reporting to the Associate Director, Student Support and Conduct, the Student Support Navigator will increase access, success and retention through a capacity-building process where students receive the support needed to learn to navigate the post-secondary system and access the institutional and community supports available. The Student...
-
Enrollment Coordinator
2 weeks ago
New Westminster, Canada Yorkville University Full timeAbout Us: The same philosophy of personal attention that distinguishes Yorkville Education Company as a leading provider of post-secondary education makes us an exceptional place to work. We are a progressive and modern institution, responding to the needs of current and future students and implementing the best technology solutions to empower our work. We...
-
International Enrollment Advisor
2 weeks ago
New Westminster, Canada Yorkville University & Toronto Film School Full timeThe same philosophy of personal attention that distinguishes Yorkville Education Company as a leading provider of post-secondary education also makes us an exceptional place to work. We are a modern and progressive institution that prioritizes diversity, opens doors to those often overlooked and provides pathways to successful careers. Yorkville Education...
-
Student Research Assistant, Femmss8
5 days ago
New Westminster, Canada Douglas College Full time**Work Arrangements** - The position is located at the New Westminster campus. Hours of work: up to a maximum of 20 hours/week. The work terms for this position are: - 1. Summer 2024: May 6, 2024 - August 18, 2024- This position will be located in the Philosophy and Humanities Department and the Gender, Sexualities and Women’s Studies (GSWS) program.**What...
-
Student Assistant, Communications
1 month ago
New Westminster, Canada Douglas College Full timePlease see Special Instructions for more details. Please include the following: - Douglas College Student ID number or indicate if you are enrolled in another accredited public post-secondary institution in B.C. - Domestic or International student status - Being eligible to work please indicate the work terms you are applying for: 1. Fall 2023 2. Winter...
