Guest Service Manager

3 weeks ago

Ottawa, Canada Premiere Suites Full time

**ABOUT PREMIERE SUITES**:
Since 1999, Premiere Suites has been the most recognized and trusted provider of, high quality temporary residences for professionals and families all across Canada. Premiere Suites provides rented furnished apartments, condominiums, and townhomes for stays of 30+ days. Premiere Suites has over 1,600 suites in 38 cities across
Canada.

**JOB SUMMARY**:
**KEY RESPONSIBILITES**:

- Prepare for guest arrival by completing suite inspections and related minor repairs
- Prepare guest arrival packages
- Facilitate guest requests including grocery shopping
- Complete the furnishing and set up of new suites
- Complete minor maintenance
- Other projects and duties, as required
- Available for on call duties on occasion

**REQUIRED SKILLS**:

- Exceptional customer service skills
- Resourceful & possess strong problem-solving skills
- Exhibit a sense of urgency when dealing with issues
- Adept at time management
- Excellent written and verbal communication skills
- Planning, organizing and delegating with an appropriate degree of follow-up
- Ability to work independently
- Demonstrates the ability to earn and retain trust

**QUALIFICATIONS**:

- 2-3 years previous experience in customer service/ housekeeping in a hotel
- Hotel front office, maintenance or property management experience an asset
- Post-secondary education beneficial
- Demonstrated computer skills (Microsoft Office, Microsoft Dynamics CRM, Opera PMS)
- High energy with professional, positive attitude
- Must have G license and own vehicle as travel is necessary most work days to perform duties
- Applicants must be fully vaccinated with government approved vaccines

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- driving licence and your own vehicle (required)

Work Location: One location

Expected start date: 2023-01-30

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