Gaming Attendant-chw

5 months ago

Chilliwack, Canada Great Canadian Full time

**DUTIES & RESPONSIBILITIES**:

- Welcome, inform and serve guests promptly, professionally and positively
- Verify, confirm and assume responsibility for inventory, assets and floats as issued
- Reconcile bingo paper inventory, assemble and issue floats, assign and issue cards and help to complete any other duties in preparation for a session
- Operate key equipment and computerized operating systems efficiently and effectively
- Calculate and enter game payouts into operating systems with accuracy
- Secure and control all areas of the bingo cage including but not limited to guest service stations, assets and inventory
- Process bingo jackpot payments and supporting documentation
- Assist with guest inquiries, sales, card verification and inventory reconciliation in a pleasant and professional manner in compliance with cash handling procedures, internal controls, company policies and procedures and/or BCLC Lottery corporation policies and procedures, report any violations and escalate to the appropriate level as necessary
- Check equipment, terminals, monitors, etc. prior to commencing a session to ensure adequate functionality
- Be familiar with the schedule and staffing in place with an awareness of session format, related details, promotions and specials offerings
- Maintain an adequate cage supply of necessary inventory and products
- Complete deposits, data entry, session paperwork and necessary reports
- Communicate effectively and professionally with each guest providing prompt, great service to ensure an enjoyable gaming experience.
- Maintain good rapport with colleagues ensuring a professional, productive and supportive work environment.
- Comply with licensing laws, health and safety and other statutory regulations
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed.

**QUALIFICATIONS**:

- High School Diploma; post-secondary education an asset
- Minimum 2 years cash handling experience in a guest service position
- Working knowledge of computers, ability to operate adding machines, currency counters and other similar equipment
- Ability to successfully obtain a Criminal Record and Credit Check
- Ability to exceed internal and external guest expectations through timely, effective and service oriented communication
- Professional attitude and appearance, strong interpersonal skills and a team player
- Must possess excellent verbal, written and organizational skills
- Reliable and dependable with demonstrated commitment to service excellence
- Must be available to work a variety of shifts including days, nights, weekends and statutory holidays
- SIR certification

**WORK ENVIONMENT CONSIDERATIONS**:

- Regular casino environment, standing for long periods of time, dealing cards for long periods of time, some exposure to noise, some exposure to verbal abuse, non-traditional work hours

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