Shft Mgr, Slots-chw

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**DUTIES/RESPONSIBILITIES**:

- Providing leadership, direction and mentoring to the table games and slot operations at the site level as well as developing performance objectives and delivering performance evaluations for direct reports
- Upholds exceptional Guest Services at all times
- Assist in developing operations promotions
- Managing departmental budgets and labour utilization
- Review revenue and labour reports; makes recommendations on opportunities for efficiencies.
- Training team members
- Prepare and submits slots reports.
- Managing team members’ performance and attendance
- Inspecting the gaming floor for repair, maintenance and facilities reporting
- Liaising and communicating effectively with all appropriate operational departments
- Developing and cultivating strong working relationships with all stakeholders: guests, ownership and team members
- Verifying requests for fills, credits and inventories
- Ensuring compliance with licensing laws, health and safety and other statutory regulations
- Performing other duties as assigned or directed

**EDUCATION /QUALIFICATIONS**
- Minimum of 2 years’ experience in gaming management (or a suitable combination of progressive supervisory and management experience)
- High School Diploma; Post Secondary education or a suitable combination of education and experience an asset
- Full availability to work full time, with flexibility for scheduling
- Knowledge of all games and gaming industry standards
- Must have superior verbal and written communication skills; problem solving abilities
- Computer literacy in MS Office
- A willingness to learn, develop and achieve new skills for personal and professional development
- The ability to successfully obtain or maintain a criminal record and credit check through the Gaming Policy and Enforcement Branch (GPEB)
- A minimum of 6 months experience with GCE\
- Proven leadership, managerial and motivational skills.
- Able to manage a large variety of projects and tasks simultaneously.
- Live GCC’s Values on the job: Integrity, Trust & Transparency, Drive to Succeed, Service Excellence, and Connected to Communities.
- A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence

**WORK ENVIRONMENT CONSIDERATIONS**
- Regular casino environment, standing for long periods of time, some exposure to noise, some exposure to verbal abuse, non-traditional work hours - weekends and nights required.