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Director Technical Delivery Lead

1 month ago

Montréal, Canada KPI Digital Full time

**KPI Digital **is a leading solution provider of Business Analytics and Digital Marketing/Analytics. With over 30-years of industry experience, KPI Digital continuously delivers value to clients across North America, medium-to-large organizations, across multiple industries, including Manufacturing, Banking, Retail, Insurance & Telco. We do this by helping our customers transform their business through multiple use cases, supported by a solid data foundation.

KPI Digital is committed to providing excellent value to our growing customer base with innovative solutions and expert services. We are investing heavily in this area and are working closely with our partners (Microsoft, AWS, IBM, Google and others) to penetrate the market and grow with their solution platforms and our best-practice services offerings.

To help us achieve this growth and other objectives, KPI Digital is seeking to fill the following position of Technical Delivery Manager.
- He/she comes with the following experience and skills:

- 10+ years in delivering projects in Analytics, Data Integration, Advanced Analytics, Big Data & cloud migration
- In-depth experience & expertise in data strategy, data architecture, Governance, Cloud Architecture & Big Data, reporting & visualization
- Expertise in the Manufacturing sector is a major asset.
- Expertise with the Microsoft Cloud platform environment is a major asset.
- Experience implementing medium & Large projects, with focus on delivering value & project profitability
- In-depth experience in business strategy and execution as well as managing PS income statement (Revenue/Expense and Profit)
- Leadership qualities, including building and motivating teams of skilled consultants to deliver successful projects
- Demonstrated ability to accommodate a high level of change and adapt accordingly
- Expertise in delivering innovative solutions, enabled by AI, ML, DL, Optimization, and other advanced technologies.
- Must be a self-starter and have ability to manage customer expectations
- Demonstrated people management expertise as a developer of technical talent
- Excellent communication skills and the proven ability to interact with senior-level technical and business decision-makers as a strategic advisor.
- Ability to travel to and from customer sites.
- University Degree
- Experience with mid-market and large companies in Quebec & North America.
- He/she is a great communicator with excellent presentation skills in English & French
- He/she possesses very strong ability to quickly learn and embrace new & innovative technologies and solutions

**Formulating & executing strategy and o**perational responsibilities**

**Help Define & execute on Customer & Project Success Strategy**
- Existing customer retention as well as upsell/cross-sell strategy
- Attending, participating and/or leading project kick-offs, steering committees, status, etc.
- Contributing to continuous project quality and delivery improvement by assessing customer satisfaction during project execution and ensuring KPI Digital best practices are being followed
- He/she will be responsible for customer success and satisfaction.
- Managing delivery escalations from Project Managers and Client Solution Managers for any customer satisfaction or quality issues with project execution.
- Participating in developing business opportunities from existing accounts and help identify additional services opportunities within accounts where services are already being delivered.
- Nurture project delivery collaboration efforts with Business Partners

**Pre-sales & Sales Unit: Support the team in the following areas**
- Provide support in pre-sales presentations, workshops, assessments, etc.
- Align with the team on our solution offerings

**HR: Internal growth - acquisition of new talent & cross-training of existing teams**
- Through his/her industry reputation, attract and retain new consultants in the Advanced Analytics field of expertise, all aligned to the KPI Digital go-to-market strategy and demand generated by the Pre-Sales team
- Identifying, streamlining and balancing resources across projects to maximize utilization and quality delivery.
- He/she will be responsible for career development as well as mentoring and guiding of Analytics Consultants.
- Regularly participates in strategy planning to maximize consultant efficiency on projects and to develop team skills on planned/prospective billable client project assignments.
- Help define Training programs

**What will make you successful here?**
- A desire to be accountable for owning problems from design to implementation.
- A bias for action and pragmatic solutions
- A talent for operating effectively at various levels of abstraction.
- An aptness to distill complex, technical topics articulately to a non-technical audience.
- Adaptability, flexibility, and an ability to navigate ambiguity.

**Benefits**
- The opportunity to join and grow an ever-expanding professional network of high-