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Hotel Management Trainee

1 month ago

Edmonton, Canada DoubleTree by Hilton West Edmonton Full time

We are looking for a bright, energetic, focused and well driven team member for our Hotel Management Trainee program at the DoubleTree by Hilton West Edmonton

The hotel management trainee will have the potential to grow into a Management role after 24-months of training and specializing in three (3) departments (Mayfield Dinner Theatre Operations & Box Office, Rooms Division, and Food & Beverage) within the hotel.

They will acquire knowledge about the daily operations within the entire hotel and experience in all aspects of managing a hospitality business, including knowledge of seasonal traffic, competition, marketing, sales and budgeting, and managing employees.

**Duties & Responsibilities**:

- Master the technical skills of the Rooms Division, Food & Beverage Division and Mayfield Dinner Theatre & Box Office Operations
- Learn the tasks and responsibilities of the Rooms Managers, Food & Beverage Managers and Mayfield Box Office and Operations Manager's positions.
- Maintain high standards of teamwork with the departments
- Ensure that department standards are met through guest feedback and monitoring
- Participate, conduct daily briefings and roll calls and training
- Coordinate with all other operating departments to ensure smooth daily operations
- Ensure that safety, health, security and loss control policies and procedures are in compliance.
- Attend all Management training recommended by the Human Resources Director including brand or SilverBirch Hotels & Resorts offerings.
- Meet with Human Resources Director and Director of Operations to discuss current progress after one month, third month and end of first rotation to discuss feedback on experience within the overall program.

**OVERVIEW**:
**Rooms Division**
- Oversee Guest Services and Housekeeping operations and ensure that all service details are executed.
- Ensure efficient and courteous service to each guest and maximize room revenues by directing and supervising the activities of Guest Services and Housekeeping
- Maintain an inventory of reservations, vacancies and room assignments; Manage group arrivals and departures
- Answer enquiries regarding hotel services, provide assistance and respond to guests' concerns
- In conjunction with the Rooms Manager - coordinate and facilitate day to day operations with the Housekeeping team and their task assignments
- Tracking and responding to all lost and found inquiries; Room Inspections and replenishing stock as and when needed.

**Food & Beverage Division**
- Oversee Banquet service operations and ensure that all banquet service details are executed. Assist in ensuring events are on time. Make adjustments as needed and relay information to the appropriate persons.
- Be available for guests with meeting and conference needs and oversee the operations, sets and movement of conference services and respond to guest requests.
- In conjunction with the Food & Beverage Manager - assist in managing the day-to-day floor execution of the programs by inspecting the function rooms, monitoring coffee breaks, lunch waves and refresh times and ensuring events materialize accurately as specified through the Banquet Event Orders
- In conjunction with the Food & Beverage Manager - oversee daily operation of the Stages Kitchen & Bar and Room Service.
- Achieves service goals for the restaurant by providing quality service to customers and employing leadership and managerial skills effectively.

**Mayfield Dinner Theatre Operations and Box Office**
- Learn to maximize productivity through proper budgeting, scheduling and cost control Mayfield Dinner Theatre & Box Office Operation
- In conjunction with the MDT Operations and Box Office manager - learn to manage the overall operations and financial results of the Box Office; oversee the operations/development of the ticketing system; and provide exemplary customer service,
- Gain an understanding of the administration and back-end management of the ticketing system, preforming updates and maintaining the system with up-to-date and accurate information regarding shows, events, customer data collection and analysis reports
- Learn and understand the financial management of the Box Office function including cash handling, invoicing and credit control, financial reporting, and liaising with third parties, including credit card processing
- Lead, motivate, and coordinate effective performance management, procedures and training for the following roles within the Dinner theatre operations: Server, Busser, Theatre Set Up, Hostess and Supervisor

**Preferred Education & Qualifications**:

- College degree or diploma in hospitality or business.
- Strong computer software knowledge including: Microsoft Word, Excel, Outlook,
- Knowledge of hospitality property management systems an asset
- Excellent customer service, problem resolution and leadership skills
- Ability to maintain a positive attitude & enthusiasm and to celebrate success
- Must be approachable, considerate an