Account Manager

2 weeks ago

Niagara Falls, Canada TURKSTRA LUMBER Full time

**Title**: Estimator/Account Manager
**Reports to**: Branch Manager
**Location**: 4555 Kent Ave, Niagara Falls, ON

**Position Summary**:
The Estimator/Account Manager is responsible for acting as the primary contact for Builders, Renovators and Homeowners engaging in a construction project. The Estimator / Account Manager is responsible for quoting all key product categories (Lumber, Trusses, EWP, Windows, Trim & Doors, Drywall & Insulation, Siding, and roofing) for their accounts, and completing administrative tasks (CRM, Forecasting, Accounts Receivable, Monthly Reporting).

**Compensation Package**:
$500 COVID Vaccination Bonus
Base Salary: $40,000 - $52,000
Commission: 1% of gross margin dollars - paid quarterly.
Total Commission Range: $2,500 - $10,000
Bonus Opportunity: $0 - $1,000
Total Compensation Package: $43,000 - $63,000

Benefits - Available after successful completion of probationary period.
D.P.S.P. - Deferred profit-sharing program

**Major Duties and Responsibilities**:
Living the Turkstra Values:

- Provide world-class customer service and quality building products.
- Provide a safe and healthy work environment for all.
- Act with integrity in all our dealings with customers and suppliers.

Customer Service:

- Follows Turkstra's approach to world class customer service.
- Advises customers by providing proficient knowledge of products and services; using resources where required.
- Assists customers in making the best selections for their specified project.
- Seeks to earn 100% of the customer’s business (100% wallet share).
- Seeks to earn a referral from every customer.

Construction Material Quoting and Estimating:

- Analyzes blue prints and preliminary drawings.
- Completes quantity take-offs for all products required including lumber, windows, Trim, and Doors, Siding, Drywall & Insulation etc.
- Deals directly with vendors and completes special orders as required.
- Completes basic Truss designs from price book as required.

Customer Relationship Management:

- Maintains a comprehensive account plan for assigned customers.
- Updates account information in company ERP and CRM (where required).
- Nurtures and sustains customer relationships through relationship-building activities, swag, etc.
- Keeps customers updated regarding promotions, policy changes, and other pertinent business information.
- Maintains sale log and prepares annual sales forecasts.
- Meets financial objectives by overseeing the management of account receivables for all assigned accounts.
- Build-it-Better coaching for retail customers.

Managing Pricing and Competitive Solutions:

- Follows Turkstra Sales Process.
- Understands and uses product category pricing strategy document appropriately to win projects.
- Exercises proper judgement to maximize GM within pricing parameters and receives approval before going outside of pricing parameters.
- Fills out proper pricing nomination forms.
- Provides copes of competitive quotes market information to Sales and Purchasing teams.

Business Objectives:

- Works together with the Branch and Sales Teams to achieve key performance indicators (KPIs).
- Promotes the Turkstra Mill, Truss Plant, Lawson Lumber, Turkstra Design Centre and Turkstra Installs as part of our complete company.
- Supports the Turkstra Lumber Build-it-Better program.
- Participates in social media opportunities and assists the Marketing Team by providing relevant content for web and social media.
- Shares in the responsibility of taking inventory.
- Participates in branch and/or company lean projects.
- Ensures the availability of products and services through coordinating with Managers and Manufacturing plants to fill customer orders; arranging and prioritizing deliveries.

Professional Development:

- Attends Turkstra University classes.
- Actively seeks out opportunities to expand knowledge through reading, website reviews, vendor presentations, etc.
- Completes Sandler Sales Training Bootcamp.
- Attends regular Sales Meetings.
- Completes assigned reading.
- Completes Build-it-Better certifications in Deck/Fence, Shed/Garage, Windows/Doors, Siding, Trim & Doors.

**Qualifications**:
Education/Experience Requirements:

- Completion of Secondary School.
- Completion of a three-year College program in civil or construction engineering technology; or several years’ experience as a qualified tradesperson in a construction trade such as carpentry or plumbing.
- Ability to read blueprints.
- Experience of construction industry is an asset.
- Basic building code and residential framing knowledge.

Abilities/Skill Requirements:

- Customer focused.
- Communication skills, both written and verbal.
- Detail oriented.
- General Math Skills.
- Ability to work in a fast-paced environment
- Strong time management skills.

**COVID-19 considerations**:
As a condition of employment, all staff are required to provide proof that they are fully vaccinated or provide proof of valid exemption satisfactory to the emp

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