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Service Advisor

1 month ago

Belleville, Canada Peter Smith GM Full time

**Peter Smith GM** is looking for a **Service Advisor**. Here at Peter Smith GM, we care about our employees, our customers, and our community If you want to become an **Elite Service Advisor**, we want to talk with you

Become a part of our award winning, customer first service team and see why Peter Smith GM is Driven to be Different

**Responsibilities**:

- Scheduling service appointments.
- Opening work orders and describing clearly and accurately the specific customer problems and needs.
- Recommending and explaining the nature of the required automotive maintenance and repairs to the customer.
- Securing agreement from customer before repairs, outlining cost estimate and approximate time when vehicle's work will be completed.
- Communicating frequently and effectively with Service Technicians to obtain information on needed vehicle repairs.
- Keep customers informed of the repair progress and communicate the need for additional work when needed.
- Explaining warranty policies and factory-recommended maintenance schedules to customers.
- Staying up to date on technical and performance information on all vehicles serviced by the dealership.
- Encouraging vehicle service and maintenance by advising customers on the care of their cars and the value of maintaining their vehicles.
- Handling customer inquiries and complaints in a timely and effective manner.

**Qualifications**:

- Minimum 1 year related customer service experience.
- Previous working experience as a Service Advisor or Appointment Coordinator in an automotive dealership would be an asset.
- Basic mechanical and automotive product knowledge.
- Ability to communicate technical information in a manner that's easy to understand by customers.
- Computer skills & experience with dealership management systems is an asset.
- Effective communication and customer service skills.
- Thrives in a fast paced environment, working well under pressure.
- Excellent organization and multi-tasking abilities. Detail oriented.
- Team player but also able to work independently.
- Natural ability to communicate positively & professionally.
- G class driver’s license with a clean driver’s abstract report.

This is a full-time position with current working hours of 7:30 - 5:00 Monday to Friday and one Saturday every 3 weeks.

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$100,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

**Experience**:

- Automotive: 1 year (preferred)
- Service Advisor: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person