Dispatcher
3 months ago
Summary
**Principal Responsibilities**
- Client liaison to receive job requests and to create work orders for each job.
- Coordinates the daily work schedule of the moving department.
- Acts as a primary customer contact point with regards to order for moving work including the preparation of new work orders and keeping clients informed of the progress of existing jobs.
- Ensures all equipment and personnel are allocated to effectively maximize efficiency and profitability, while observing and meeting requirements for maintenance and safety.
- Monitors and performs follow up with suppliers to ensure timely arrival and availability of product requirements in accordance with maintaining existing schedules. *Identifies probable inadequacies and consults clients accordingly.
- Assists in answering incoming phone calls.
- Works safely and promotes continuous improvement of workplace safety and environmental practices at all times.
- Acts as primary liaison between Staff, Supervisors, and Management in keeping with the established chain of command.
- Assists Corporate Safety Officer with Divisional requirements as identified by Wingenback Inc. Corporate Safety Policy and Upper Management..
- Collects completed work orders daily and matches all costs for the job to the work order.
- Coordinates warehouse duties and activities and communicate clearly with warehouse staff
- Work closely with warehouse to have complete knowledge of new product arrival and prompt dispatch of jobs to install the new product. Also to advise warehouse on storage input.
- Assists with upload of completion photos and paperwork per timeline required.
- Assists to ensure all permits, hotels, petty cash and other sundries for jobs are looked after.
- Consistent daily contact with staff in field to report on progress, offer assistance
- Ensures all routine maintenance of moving vehicles and equipment is carried out making recommendations for major repairs and acquisitions to the Division Manager.
- Daily reviews of next day jobs with staff who will perform the activities.
- Performs other duties as assigned by Wingenback Ltd.
Required Qualifications
- Dispatching: 1-year minimum experience preferred
- Must have worked in an asset-based transportation industry for a minimum 1 year
- Strong interpersonal skills are required due to the interaction with employees and customers.
- Strong written and verbal communication skills.
- Computer literacy.
- Strong organizational skills and time management ability.
- Strong problem-solving ability.
- Ability to multi-task with flexibility in changing schedules.
- Proficient at multi-tasking.
This is a career position with a comprehensive total compensation package including group insurance benefits, whose premiums are shared, equally between employee and employer, will commence after three months. You will also be eligible to participate in our group RRSP plan after 24 months of full-time employment
**Job Types**: Full-time, Permanent
Pay: $75,000.00-$85,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
Work Location: In person
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