Dealer Rep

Scarborough, Ontario

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

**Job Description**:
Role and Requirements

Provides positive energy when greeting customers in person and on the phone

Effectively manage a positive and productive business relationship between dealership and repair facility

Accurate Diagnosis of Collision Damage & Refinishing Operations

Communicate clearly the Repair process, and address all questions to ensure client’s confidence

Manage the R.O. Package and ensure all information is captured and accurate. This package must accompany

the vehicle during the delivery

Schedule Customers for repairs & assign Job Classification accordingly

Order parts & arrange sublet repairs with vendors when required for each RO

Organize Dealer sublet mechanical work

Arrange Dealer Internal and Warranty work for repairs

Adhere to all Insurance programs, procedures & guidelines

Utilize daily insurance programs & tools (Progi/ APU/ ARMS/ Progi Sync)

Capture all prior damages on vehicle inspection sheet including photo’s during walk-around

Document and communicate service problems related to delays

Work with the Production Supervisor on any repair related concerns/supplements

Manage all arrangements for towing as well as costing against the RO, (Ensure Insurance approval prior to pick

up of tow)

Respond to and Arrange for any valet service tows or service as per Assured Claims Centre

Communicate all customer requests and needs to appropriate team members

Communicate updates with Customers & Insurance claims personnel

Update Customers on progress of vehicle through-out production

Confirm repair authorization, obtain customer signature and arrange rental for customer (if applicable)

Provide 24 hour notice of vehicle ready for delivery to customer

Personal delivery of the Vehicle to customer

Provide all paperwork to repair facility in a timely manner (invoice/ assignments/ signed authorizations/

payment slips)

Uphold Store policies regarding payments, purchases, documentation, etc.

Support all team members when required

2

August 2016
- Participate in daily production meeting with the Management Team, as required

Participate in monthly Health & Safety and staff meeting (if required)

Attend training, information sessions and workshops recommended by Store Manager

Maintain the Assured KPI’s by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT)

Make appraisal follow-up calls with un-landed estimates (Batting Average / Close Sales)

Uphold Assured’s Core Values : Honesty, Integrity & Respect

Consistently demonstrates actions and behaviors supporting our “10 Promise”

Work Tools to be Utilized

Scheduling Tool: Progi Calendar, Google Calendars

Management Information System: Summit, Repair Centre

Rental Management Systems: ARMS, Dial

Comprehensive Knowledge of: Mitchell, Audatex

Parts sourcing: Car-part, Progi, APU

Knowledge, Skills and Attitude Required

Post-secondary education or equivalent

A minimum of 1 years previous experience in a collision repair environment or a similar role

Effectively manage a fast-paced environment, demonstrating multi-tasking ability while working under

pressure

Sales driven, while successfully delivering great customer service

Strong attention to detail and a high degree of accuracy

Consistently demonstrates a successful client experience

Communicate effectively, both verbally and in writing

Ability to interpret work scope from vehicle estimates or work orders

I-Car Registered (working towards Gold Class certification)

Working knowledge of vehicle repairs practices

Valid G-Driver’s License