System Specialist

7 months ago

London, Canada Libro Credit Union Full time

Career Opportunity

Libro is growing - and Libro is hiring.

Our expansion plans include a series of new hires across southwestern Ontario. Take a look.

Who We Are

Imagine working for an organization where every employee and customer is an Owner.

No matter whether a customer Owner or employee Owner, everything we do at Libro is about helping people prosper. We recruit and develop experts like you; Epic Humans who are ready to offer the best possible advice, coaching and service, when and how our Owners need it.

What Opportunity Awaits?

As we continue to grow progressively, Libro is on a mission to find a passionately accountab le full-time Systems Specialist supporting our London Administration location.

The Systems Specialist role is re sponsible for the overall Business Loan Origination System (LOS) mana gement from a business requirements perspective. Strong end to end understanding of assigned systems/platforms and Business lending experience is required to implement, maintain, and enhance Libro’s product and service capabilities. The responsibility of this role include s system operation & maintenance, training & user support, and reporting & continuous improvement. This role is the main contact with Information Systems and the Vendor to ensure system performance is maintained at a high standard.

The Epic Human we are looking for will;
Be responsibl e for the e ffective operation of the system; working closely with Information Systems and Vendors to prioritize maintenance and system updates for optimal performance.
Works with key stakeholders to operationalize a continuous improvement cycle, including root cause analysis and implementing process improvements.
Identify opportunities to improve both upstream and downstream impacts for users and requests changes to Information Systems.
Conduct user acceptance testing (UAT) to ensure that all new features and enhancements function correctly.
Collaborate with end users to ensure that the software meets business requirements.
Supports other systems and processes related to designated system such as CMHC, Sagen and Equifax as available and contributes strong knowledge to collaborate with other downstream systems including Ovation and Client Relationship Manager.
Work i n partnership with L earning & Development, responsible for ongoing training, including develop & refine training modules, facilitation, and onboarding users.
Write and maintain all systems/platform related policies, procedures, work instructions.
Support and troubleshoot system issues that are reported by users.
Work collaboratively with Agile teams and other stakeholders to implement solutions that continuously improve the system/platform and Owner/staff experience.
Collaborate with internal and external stakeholders to develop reporting that meets regulatory requirements, measures services standards/agreements, and accommodates ad hoc requests to support key performance metrics/objectives.
Using data, optimize the utilization of the system and data to identify risks and related solutions.

Could this be you ? Are you ready to Be Libro ?

Do you have a passion for growing prosperity in Southwestern Ontario by transforming banking through developing others and inspiring financial happiness?
Are you an Epic Human; joyful in your work, passionately accountable, a bold explorer and mutually inclusive?
Do you have a u niversity degree in Business or Finance ?
Do you have a m inimum 5 years of experience in business lending with a w ell -developed analytical, organizational, and problem-solving skills ?
Can you d emonstrate end to end knowledge of applicable systems, processes, and regulatory requirements to facilitate lending decisions ?
Do you have a p roven commitment to innovation and continuous improvement; e xperience with nCino Commercial Lending Origination System (CLOS) is preferred.

**How we bring Joyful in our work**:
Competitive salaries and employee pension plans
Comprehensive benefit package, with all premiums paid for by Libro
Generous vacation time
Employee wellness programs
Staff accounts and staff rates on products and services
Staff appreciation programs and awards
Career development opportunities including tuition assistance
Many great perks and rewards; fitness club discounts, technology offers, travel and entertainment deals, just for being part of our great team

If you're passionate about helping your community, interested in being part of a remarkable team, and want to help grow prosperity in Southwestern Ontario - we want to hear from you

With a purpose beyond profit, Libro Credit Union is proud to be a Certified B Corporation, joining leaders of a global movement of people using business as a force for good. Serving families, farms, and enterprises in southwestern Ontario, Libro offers an inclusive, forward thinking approach to banking - all centered on growing prosperity. Libro pursues its purpose through four key pillars - employment, financial resilience

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