Manager, Professional and Continuing Education

2 weeks ago

Brampton, Canada Algoma University Full time

**JOB TITLE**: **Manager, Professional and Continuing Education (PACE) Operations**

**DEPARTMENT**: Professional and Continuing Education(PACE)

**POSITION STATUS**:Full-time, Permanent - Non-Union

**SUPERVISION RECEIVED**: Director, Professional and Continuing Education

**SUPERVISION EXERCISED**: PACE Administrative Assistant (indirect)

**LOCATION**:Brampton

**PRIMARY FUNCTIONS**:
Reporting to the Director, Professional and Continuing Education, the Manager of PACE Operations will be accountable for overseeing the provision of daily operations within PACE, and will provide general overall leadership on PACE functions in our tri-campus model, working in coordination with other University departments and external partners within the respective communities.

The incumbent will be required to handle a variety of tasks simultaneously, establish priorities, work independently, use good judgment, and be comfortable with decision-making. The incumbent must be able to work with interruptions to workflow, which may create changes in priorities.

A high degree of sensitivity to confidential matters and taking appropriate measures to ensure integrity is mandatory. This position is expected to act as a visible contributor to healthy, progressive workplace culture.

Administrative Lead 70%

Other Duties 30%

**Total 100%**

**RESPONSIBILITIES**

**Administrative Lead (70%)**
- Act as the main point of contact and liaison with internal departments and stakeholders for escalated PACE inquiries
- Use of critical thinking and tact to strategically manage and monitor the day-to-day operations and administrative duties for the Department of PACE
- Through faculty and student feedback, track, review, monitor and make recommendations around the wide range of services and current initiatives necessary for promoting excellence in student experience in the areas of programming, student services and overall student experience
- Review and monitor the PACE office operations, and provide recommendations to ensure efficiency and effectiveness around procedures and best practices
- Monitor and maintain PACE related matters to the Registrar’s Office regarding Algoma University policies and procedures.
- Work collaboratively with the Registrar’s Office, Student Success & Wellbeing, and Recruitment & Strategic Enrolment departments on scheduling and student records (e.g. transcripts) specific to PACE programming
- Monitor, track and maintain PACE related sections of the AU website and social media accounts to track data and information flowing back to PACE SIS; includes working collaboratively with the Communications Department on social media specific to PACE programming
- Develop objectives, goals, and measurements, in consultation with the Director, Professional and Continuing Education, to ensure efficient and effective PACE operations
- Assist in the development and establishment of policies and procedures for PACE

**B. Other Duties (30%)**
- Support the facilitation of communication between Algoma’s Sault Ste. Marie campus, Brampton campus, and growth of the Timmins campus, in order to meet the needs of current and prospective students
- Represent the University, when required, at external functions and/or meetings
- Lead, manage, and/or support specific institutional issues, priorities, and special projects, as assigned by the Director, Professional and Continuing Education
- Responsible for planning, coordinating, and implementing of various events to promote the University within the community, working collaboratively and cross-departmentally to ensure the event plans are reflective of the goals of the Campus and University
- Attend and participate in meetings with the University internal community, and/or relevant committees
- Liaise internally with the university’s academic and administrative departments to forward PACE operations
- Other duties, as assigned by the Director, Professional and Continuing Education

**QUALIFICATIONS**:

- University undergraduate degree in any field, BBA preferred.
- Minimum three (3) years of related and progressively responsible administrative management experience, preferably in a university or college environment. Experience working with International students is an asset.
- Significant demonstrated experience developing and implementing effective business processes, systems and procedures, as well as technological systems, to increase efficiency and optimize the use of resources (e.g. understanding of project management tools)
- Strong financial management experience and analytical ability in budget modeling and forecasting
- Experience supporting strategic initiatives and developing and implementing business plans
- Proven experience leading and mentoring staff, preferably in a unionized environment
- Demonstrated knowledge of human resources policies and procedures, labour and employment standards, health & safety and routine collective agreement interpretation
- Proven succes

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