Customer Service Representative
4 weeks ago
**We are currently hiring a Full-Time **Customer Service Representative, Hybrid**
***:
Provide personalized customer service, key coordination and administration support to the Service Delivery Centre by managing inbound calls from funders and clients, processing client referrals and set-up of customized service schedules. Maintains ongoing communication with clients, CCAC, Service Coordinator and other SDC resource staff to ensure all information and consultation is obtained for processing client referrals and providing exceptional customer service. All activities are conducted within the policies, procedures and standards of confidentiality of Saint Elizabeth. Focus is on building and maintaining external/client partner relationships in order to provide safe and efficient care.
**_ Here are many reasons why you will want to bring your talent to our team:_**
- You will be part of a distinguished Canadian, not-for-profit organization with a century of experience
- You will experience opportunities to use many of your skills and expand your knowledge
- Ongoing opportunities for continuing education, training and professional development
- Total Rewards program which includes group benefits, and pension plan
- Education bursaries
- Extensive paid orientation and preceptorship program
- Tuition Assistance Program
- WorkPerks_®_, which gives access to exclusive discounts from leading brand name companies and trusted local businesses.
- Working virtual until further notice and eventually out of our Service Delivery Centre based in Ottawa, this position will be responsible for the efficient and effective coordination of client care.
**RESPONSIBILITIES**:
- Respond and action all external client or funder inbound calls with efficiency, courtesy and urgency
- Escalate client or funder concerns to Supervisor, as appropriate, to ensure timely follow-up
- Receive and respond to incoming referrals within required timelines
- Review each new client referral for completeness and maintain ongoing communication with CCAC, ensuring required information is obtained for each incoming referral
- Rename incoming client referral documents in the web portal and forward to ACS
- Input referral status (e.g., accepts, declines) into the Referral Log
- Input profile of all new clients in scheduling system
- Update existing profiles in Procura with new information
**REQUIREMENTS**:
- Administrative experience within a fast past office environment
- Familiarity with community health care services and client service coordination experience is an asset
- Ability to prioritize and deal with tight deadlines
- Efficient and accurate data entry skills
- Exceptional organization and time management skills
- Demonstrated customer service skills in conflict resolution, negotiation and problem solving
- Ability to take quick and decisive action
- Strong customer service orientation and skills
- Effective written and verbal communication and reading comprehension skills
- Strong collaborative team skills
- Flexible to work irregular hours, to work days, evenings and weekends as needed
- Proficiency in Procura and ACS is strongly preferred
- MS Office computer skills at an intermediate level
- Relevant post-secondary education (Human/Social Services background preferred)
- Experience with management of multiple databases
- Courses in medical administration or health care training are preferred
**About SE Health**
At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.
In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.
-
Customer Service Representative
4 weeks ago
Ottawa, Canada Advanced Business Interiors Full timeFor over 30 years **Advanced Business Interiors** has Made Space Work by providing quality new and remanufactured office furniture to the marketplace. We also provide a complete suite of integrated services including design, installation, storage and rental. We are looking for a **Customer Service Representative **to join our team! This is a full-time...
-
Customer Service Representative
1 week ago
Ottawa, Canada Myers Automotive Group Full time**Customer Service Representative**: The Myers Automotive Group is looking for energetic and motivated individuals to join our team. This is a part-time customer service position in our Business Development Centre working at least 20 hours a week. The representative will also be called in to cover when a full-time member is sick or scheduled off. The BDC...
-
Customer Service Representative
1 week ago
Ottawa, Canada Summit Marketing Solutions Full timeWe are all about the customer experience and ensuring they are always cared for at all costs. We are on a mission to find individuals who can create and deliver fantastic customer experiences. Our business is about making customers happy. That's all we do. Our Customer Service Representative team has helped companies build engaged, pleased, profitable...
-
Customer Service Representative
2 days ago
Ottawa, Canada Fix Network Full time**Fix Auto Kanata is looking for a Customer Service Representative!**: As a **Customer Service Representative**, you will act as brand ambassador and provide positive brand experience to all customers. The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. If you are a people person and...
-
Customer Service Representative
3 days ago
Ottawa, Canada Nordion Full timeReporting to the Manager Customer Service, the Customer Service Representative at Nordion is responsible for customer order management and ensuring the successful execution of all order deliverables. This role requires close collaboration with Customer Account Managers to meet business targets and provide exceptional customer service. The Customer Service...
-
Customer Service Representative
2 weeks ago
Ottawa, Canada FASTSIGNS #513501 Full timeFASTSIGNS #513501 is hiring for a Customer Service Representative to join our team! Benefits/Perks: - Competitive Pay - Paid Vacation and Holidays - Performance Bonus - Benefits - Medical and insurance - Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: - Be the initial contact with current as well as prospective...
-
Customer Service Representative
1 week ago
Ottawa, Canada U-Haul Full time**Location**: 383 Coventry Rd, Ottawa, Ontario K1K 2C5 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team to...
-
Customer Service Representative
1 week ago
Ottawa, Canada Business Management Firm Full timeWe partner with small to medium-size brands and transform their communication and outreach methods with desirable target markets to increase their visibility, market share and revenue. Our dynamic and success-driven team is actively looking to onboard a Customer Service Representative to act as a trusted advisor on behalf of our clientele, ensuring ultimate...
-
Customer Service Representative
2 weeks ago
Ottawa, Canada Orkin Canada Full time**What can you expect on a typical day as a Customer Service Representative?** ORKIN CANADA Customer Service Representatives are our brand ambassadors who complete a number of activities on a day-to-day basis. One thing is for sure, there is never a “typical” day with us, every day presents challenges our CSR's love to tackle. Your day may consist...
-
Customer Service Representative
3 weeks ago
Ottawa, Canada Sparkle Ottawa Cleaning Inc. Full time**Sparkle Ottawa Cleaning Inc**.is seeking a customer representative to join our team. As a customer service representative you will play a crucial role in ensuring customer satisfaction by addressing their cleaning needs and providing efficient service. **Job at a Glance** - Manage inbound and outbound calls in a courteous, timely and professional...
-
Customer Service Representative
1 week ago
Ottawa, Canada Quality Life Services Inc. Full timeQuality Life Services has one Customer Service position available in Ottawa. We're seeking a motivated, friendly and reliable representative to help facilitate a fast paced office, retail store and distribution company. Computer experience a definite asset! Quality Life Services, Inc. is a private and Canadian owned and operated company supplying primarily...
-
Customer Service Representative
3 weeks ago
Ottawa, Canada Astra Agencies LTD Full timeWork at an organization where you are highly valued for your contribution. We are currently staffing a nationwide organization for entry-level Customer Service Representatives. Customer service is the cornerstone of this business. Studies show that a good experience will inspire customer loyalty in 81% of customers, while 95% of customers who’ve had a...
-
Customer Service Representative
3 weeks ago
Ottawa, Canada Astra Agencies LTD Full timeWork at an organization where you are highly valued for your contribution. We are currently staffing a nationwide organization for entry-level Customer Service Representatives. Customer service is the cornerstone of this business. Studies show that a good experience will inspire customer loyalty in 81% of customers, while 95% of customers who’ve had a...
-
Customer Service Representative
3 weeks ago
Ottawa, Canada La Compagnie Commonwealth Plywood Full timeCommonwealth Plywood Distribution is a full-line distributor of woodworking materials offering a unique service for architects, designers, kitchen designers and cabinetmakers. Serving our customers since 1940, the relationship of trust we have with our customers and suppliers sets us apart from the competition. We're a small, dynamic team, with a positive...
-
Customer Service Representative
2 days ago
Ottawa, Canada U-Haul Full time**Location**: 383 Coventry Rd, Ottawa, Ontario K1K 2C5 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team to...
-
Customer Service Representative
2 days ago
Ottawa, Canada Gillian Sims - Desjardins Insurance Agent Intern Full time**Customer Sevice Representative** - Desjardins Agent Team Member** Location: Ottawa West, ON Type: Full Time **Position Overview**: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a Desjardins Agent may be the career for you! **Responsibilities**: - Develop leads, schedule...
-
Customer Services Representative
3 weeks ago
Ottawa, Canada Natural Purity Full timeAs an industry leader in environmental solutions, Natural Purity is looking for Customer Service Representatives to join our team. The Customer Service Representative is responsible for the brand and market presence of a well-established environmental solutions company and establishing and continuing relationship development with our customers....
-
Customer Services Representative
1 week ago
Ottawa, Canada Natural Purity Full timeAs an industry leader in environmental solutions, Natural Purity is looking for Customer Service Representatives to join our team. The Customer Service Representative is responsible for the brand and market presence of a well-established environmental solutions company and establishing and continuing relationship development with our customers....
-
Customer Service Representative
5 days ago
Ottawa, Canada Waste Connections of Canada Full timeWaste Connections of Canada is looking for a Customer Service Representative to join the team in Ottawa District. The **Customer Service Representative (CSR)** fields calls from customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections of Canada business, so they can resolve...
-
Customer Service Representative
2 weeks ago
Ottawa, Canada Waste Connections of Canada Full timeWaste Connections of Canada is looking for a Customer Service Representative to join the team in Ottawa District. The **Customer Service** **Representative (CSR)** fields calls from customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections of Canada business, so they can resolve...
