Part-time Host/hostess

2 months ago

Brantford, Canada Great Canadian Full time

**Position Summary**

Under the direct supervision of the F&B Supervisor, this position is responsible for greeting and seating guests with the strictest regard to rules, regulations and outlet operational guidelines while contributing to a safe and welcoming work environment for all team members This position may be performed in a restaurant, bar and grill, on a casino floor, in a bar, at a special event, or other areas. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

**Key Accountabilities
- Greet guests by name wherever possible
- Seat guests in accordance with seating chart, number of servers and fair distribution of tables, provides menus; advises guests of daily or weekly specials
- Assigns pager s and documents wait list according to departmental procedures and guidelines
- Explains how various menu items or beverages are prepared (if applicable)
- Assists with cleaning tables or counters; removes dishes and re-stocks when re quired
- Performs opening or closing duties as required
- Maintains accurate records, wait lists and reservations
- Answers telephone, directs calls to appropriate venue, checks phone messages and returns any calls required
- Ensures table availability through communication with bussing and serving staff; maximizes seating arrangements
- Performs cashier duties; counts cash float a t end of shift and processes the Cage and Audit drops according to stated procedures
- Breaks serving and bar staff in accordance with their detailed position descriptions when called upon in times of high volumes working as a team
- Liaises and communicates effectively with all appropriate operational departments
- Communicates effectively with guests waiting to be seated regarding their remaining wait time
- Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed

**Benefits of Choosing Elements Casino Brantford**:

- $16.89/hour to start, increased to $18.50/hour after 12 months
- Group benefits and RRSP matching after probationary period
- Discounts on eligible Food and Beverage venues on site
- Referral bonus

**Education and Qualifications**
- High School Diploma; Post Secondary hospitality or hotel education an asset
- Minimum 1 year food and beverage experience
- POS experience
- Food Safety Certification
- Ability to successfully obtain a Gaming LicenseAbility to exceed internal and external customer expectations through timely, effective and service oriented communication

**Work Environment Considerations**
- Regular casino, restaurant or bar environment, standing and walking for long periods of time, some exposure to noise, odors; non-traditional work hours (Friday and Saturday evening shifts required)

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