Curbside Assistant

1 week ago


Saskatoon, Canada Precise ParkLink Inc. Full time

**Company Description**:
As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations.

**Responsibilities**:
Overall responsibility for a high level of customer service, maintaining tidy, safe and walkable sidewalks and walking paths throughout all seasons, and ability to troubleshoot parking equipment.

**Abilities**:

- Excellent oral communication skills
- Ability to provide value-added options to customers in a professional manner
- Answer customers’ questions and provide information on policies and procedures
- Ability to effectively address customer concerns and resolve complaints
- Knowledge of relevant policies, procedures, and strategies to promote effective security operations for the protection of personal data
- Knowledge and understanding of use of all equipment
- Willingness to work shift work
- Physical ability to assist guests requiring accessibility assistance
- French language skills an asset

**Duties**:

- Report for shift on time, wearing an approved uniform and projecting a clean, neat and tidy image
- Carry out duties in conformance with applicable policies and standards
- Keep careful records of any unusual tickets or operational problems that occur during shift in accordance with applicable procedure
- Answer telephone and radio inquiries
- Answer intercom system for customer assistance as required
- Document customer concerns and report them to COG Supervisor
- Monitor Skidata entrance gates and report problems
- When required assist customers with usage of online booking resources
- Maintain knowledge of all YXE parking products and rate
- Verifying customer’s flight information (return date and time)
- Entering information into computer system quickly and accurately
- Dealing with customer concerns & completing incident reports when required and informing appropriate COG Supervisor and management members
- Curbside support during peak times with keeping the public curb moving and coordinating taxis when required
- Curbside cleanliness and snow removal/winter sanding
- Other duties as assigned
- Overall responsibility for a high level of customer service and ability to troubleshoot equipment.
- Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process._

Pay: $16.00 per hour

**Benefits**:

- Dental care
- Paid time off

Day range:

- Monday to Friday
- Weekends as needed

Shift:

- 8 hour shift

Work Location: In person

Application deadline: 2024-07-05


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