Curb Coordinator

Company Description:
As Canada's parking and mobility industry leader, Precise ParkLink is a nation-wide managed services and technology firm with more than 900 employees across Canada, a head office in Toronto, and 18 supporting offices across the country.

Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.

Job Summary:

Reporting to the shift supervisor, the curbside coordinator will be responsible for day-to-day curbside operations, which include but not restricted to answering inquiries, assisting customers to find taxis, ride share or shuttle pickup areas. Keeping the curbside areas clean, sweeping, picking up litter and garbage, snow clearing and shoveling in winter months. The ideal candidate will be required to be eager to learn, work in a team environment, and work independently.

Employment: Full-time

Hours: 5:00 PM to 1:30 AM

Compensation: $16 hourly

Mandatory Qualifications:

High School Graduate or higher education

Customer service experience, inclusive attitude and openness to diversity, is an asset.

Safe driving history.

Valid driver's license and vehicle preferred

Mandatory Skills:

Ability to provide value-added options to customers in a professional manner.

Answer customers' questions and provide information on policies and procedures.

Ability to effectively address customer concerns and resolve complaints.

Knowledge of relevant policies, procedures, and strategies to promote effective security operations for the protection of personal data.

Knowledge and understanding of use of all equipment.

Willingness to work shift work.

Physical ability to assist guests requiring accessibility assistance.

Computer skills (Microsoft Office and its applications.)

French language skills an asset .

Job Responsibilities / Duties:

Report for shift on time, wearing an approved uniform and projecting a clean, neat, and tidy image.

Carry out duties in conformance with applicable policies and standards.

Keep careful records of any unusual tickets or operational problems that occur during shift in accordance with applicable procedure.

Answer telephone and radio inquiries.

Answer intercom system for customer assistance as required.

Document customer concerns and report them to COG Supervisor.

Monitor Skidata entrance gates and report problems.

Answer all customer inquiries via all contact mediums (Phone, Email, Intercom.)

When required assist customers with usage of online booking resources.

Maintain knowledge of all YXE parking products and rates.

Verifying customer's flight information (return date and time.)

Entering information into computer system quickly and accurately.

Dealing with customer concerns & completing incident reports when required and informing appropriate COG Supervisor and management members.

Curbside support during peak times with keeping the public curb moving and coordinating taxis.

Curbside cleanliness, litter clean up throughout parking lots and snow shoveling, snow removal, sanding walking paths for ice.

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.