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Balenciaga Client Ambassador Yorkdale

3 months ago

Toronto, Canada Groupe Kering Full time

Summary

We are currently seeking a Client Ambassador who will report to the Store Director.

YOUR OPPORTUNITY

The Client Ambassador significantly contributes to the store sales, by demonstrating capacity to autonomously generate at least a third of her/his sales turnover through clienteling actions. S/He demonstrates strong capacity to retain clients (locals and glocals). S/He acts as a point of reference and field mentor in support of newcomers and colleagues with less seniority. S/He leads by example in terms of brand behaviors with clients and colleagues.

**Job Description**:
HOW YOU WILL CONTRIBUTE

A BUSINESS DEVELOPER
- Achieve sales targets, quantitative and qualitative goals and KPIs with a focus on locals and returning clients
- Constantly develop clients’ database through Luce app with a significant share of VIC and VVIC
- Develop individual sales through OTO appointments and clienteling actions
- Deal with and report all situations regarding client requests and complaints to the Management Team
- Provide high quality feedback regarding clients to the Management Team
- Keep informed on business environment, fashion trends and fashion related events across the country and share with colleagues
- Closely work with stock team to ensure product availability and meet client requests
- Provide feedback to Store Management and Merchandising Team regarding assortment and best/slow sellers to maximize sales opportunities

A BRAND PROMOTER (CLIENTS)
- Ensure seamless execution of the omnichannel client journey
- Present Balenciaga universe and signature, by giving details on collections and inspirations with a storytelling approach, when needed
- Give tailor-made advice, listening clients’ expectations and answering requests
- Build client portfolio and constantly improve segmentation
- Engage all clients on product and brand values to develop a long-term relationship
- Constantly liaise with VIC and VVIC clients to keep them engaged and build long-term relationship
- Propose ad-hoc clienteling initiatives to Store Management to retain VIC and VVIC
- Execute with expertise both product presentation guidelines and clienteling attention
- Follow the guidelines provided by HQs regarding the client journey and loyalty program
- Maintain display and organization of all areas respecting the visual merchandising standards

A TEAM PLAYER
- Consistently provide the highest level of professionalism and expertise in all behaviors including communication and teamwork
- Work with all internal and external stakeholders, with a service-oriented, collaborative, available and versatile approach
- Facilitate teamwork in all situations by assisting colleagues to provide client experience and achieve goals
- Act as a point of reference of the department/store by welcoming newcomers and mentoring colleagues with less seniority
- Support Store Management Team with field coaching of other team members on all OCJ and operational fundamentals
- Participate in achieving sustainability goals

A PROCESS SUPPORTER
- Process client transactions at the cash desk (in-store and distant sales, M-xstore)
- Promote and execute omnichannel services in store
- Receive and process store deliveries
- Prepare and organize deliveries and shipments to clients
- Execute and follow up of all processes related to Retail Excellence without supervision (front, back of house and team)
- Contribute to front and back of house operations (stock control and inventories)
- Able to transfer her/his knowledge of company procedures and processes to colleagues

WHO YOU ARE
- Relevant previous sales experience with a minimum of 3 years
- Good digital and IT skills, including MS Office
- Product sensitivity and a strong market and fashion trends knowledge
- Good general culture level
- Good listening ability
- Adaptability, reactivity, natural curiosity, authenticity
- Ability to multitask and handle the pressure of a busy day
- Willingness to learn and improve
- Ability to maintain a positive work environment while respecting brand values and behaviors

WHY WORK WITH US?

This is an exciting opportunity to join Balenciaga’s Yorkdale team as a Client Ambassador who will drive the business and contribute to the brand philosophy. We invite you to become part of a team that offers possibilities to learn and grow. Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

DIVERSITY COMMITMENT

Job Type

Regular

Start Date

2024-02-20

Schedule

Full time

Organization

Balenciaga Canada Inc.