Youth Services Program Manager

3 weeks ago

Surrey, Canada Fraser Region Aboriginal Friendship Centre Association Full time

**Position Summary**:
The Program Manager is responsible for overseeing the development and delivery of the Friendship Centre’s Youth Services, in accordance with legislation, regulations, contractual commitments, Society policies and commonly accepted practice standards. Responsibilities include overseeing the day-to-day operations and staff assignments to ensure that the mandate and goals of the program and FRAFCA are met. The Program Manager is actively involved in the planning, development and implementation of effective, efficient and culturally-responsive services. As a member of the leadership team, this role shares responsibility for the development of policies and plans affecting the services, human resources and financial resources of the Society as a whole. The individual is responsible for upholding FRAFCA’s mission, vision, and values, is highly collaborative and efficient in overseeing a multi-disciplinary team to work towards the operational planning advancement and growth in **all indigenous youth services related programs and job sites such as ANYSH (All Nations Youth Safe House), youth hub and transition houses**.

**Why FRAFCA**:

- Opportunity to work alongside cultural knowledge keepers & Elders
- Holistic, culturally safe, approaches to serving our clients and community
- Freedom to share and observe own cultural practices (i.e. smudging in the office)
- Access WorkBC Employers Training grants and other bursaries to fund training & other professional development
- Extended Health Benefits Package (Medical, Dental, Travel) and Employee Assistance Plan after 3-months on continuous employment
- 10 annual paid sick/personal leave days
- Paid vacation days (up to 25 days based on years of service)
- Offices located along main transportation routes (Main office closely location to the Skytrain station);
- Parking available on-site

**Job Duties and Responsibilities**:
The **Youth Services Program Manager’s** job duties and responsibilities are:
**Program Management**: - Oversees the day-to-day operations of a continuum of supportive youth programs in the **indigenous youth services department and ANYSH (All Nations Youth Safe House), youth hub and transition houses**. Develops, implements, monitors and evaluates all aspects of the program in order to ensure that client/staff/volunteer needs are met and that contractual obligations to Ministry of Children & Family Development (MCFD) and other funders are fulfilled. - Liaises with our MCFD funder, ensuring linkages and referral pathways are clearly developed and strong team relationships are maintained. - Monitors program quality through supervision and group evaluation processes. - Completes all statistical and annual reports.
- Ongoing design, delivery and operation and management of 2 Youth Transition houses to begin operations in 2024.
- Monitors and authorizes program expenditures and maintains financial records in accordance with established procedures. - Determines program, resource/budgetary, operational and organizational requirements for all new and existing programs within responsibility area. In consultation with their immediate supervisor and the Director of Finance, develops the annual program budget, implements and monitors expenditures and budget on an ongoing basis. - Manages fiscal, staff and material resources of the program and makes annual budget recommendations. - Develops comprehensive plans and strategies to achieve identified objectives. - Ensures that program facilities are maintained in a manner that meets or exceeds all health and safety standards. Ensure that all WorkSafe BC Health & Safety standards are met and maintained. - Ensures cases are managed within the generally accepted Case Management principals and in compliance with privacy regulations, MCFD working procedures, and accreditation standards. **Supervision**:

- Recruits and selects program staff, volunteers, and practicum students, including orientation to the agency and program. - Schedules, trains and manages a multidisciplinary team, coaching staff on day-to-day basis, ensuring staff activities are culturally safe and aligned with the obligations of the contract, FRAFCA’s Vision, Mission & Values. - Manages front-line staff, including hiring, performance review, discipline, grievance resolution and discharge. - Supports annual human resources policy review. **Community/Partner Engagement **- Plans and implements program outreach activities and special events in accordance with Mission, Vision and Values of the Centre, and program goals. - Promotes public awareness and support for the program’s including promotional materials, hosting engagement sessions, and being an active member of community committees that are relevant to the programs managed. - Liaises with service providers and professionals from other agencies to coordinate service provision, facilitate referrals to the program and represent the organization or program in external eve

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