Full Time Case Worker

3 days ago

Thunder Bay, Canada The Salvation Army Full time

The Caseworker position is responsible for providing supervision and support to residents as required by The Salvation Army and funding contract policies and procedures.

**KEY RESPONSIBILITIES**:
**Case Management**:

- Handle all incoming residential transfers from partner agencies. Review program packages and meet and interview potential clients/residents, in consultation with the Program Services Director where required.
- Provides safe storage, distribution and recording of prescribed medication for clients/residents of the assigned programs
- Monitor the environment and clients/residents to ensure safety and security; completes regular client/resident status checks and room searches as required. Ensures that all required documentation of searches/checks is completed as required
- Develop and implement case management of assigned clients/residents; assists clients/residents in establishing goals, monitoring progress, and prepares discharge plan
- Provide required scheduled check-ins of residents on passes in the community; accompanies residents in the community when necessary and monitors behavior. Implements disciplinary measures, as necessary.
- Review all resident intakes, discharges, and restrictions
- Assist the Program Services Director in developing and coordinating the delivery of designated programs as required, including but not limited to Life skills, Independent Living Skills, Drug & Alcohol Recovery Support, Week-At-A-Glance, Volunteer Recognition, Social and Recreational
- Intervene in crisis situations; provide emotional support and advocacy as required
- Provide program related orientation to newly hired staff, volunteers, and students
- Provide back-up support to front line position (front desk or other program areas) and their functions as required
- Respond to day to day “urgent” needs of clients
- Perform other position related duties as assigned

**Communication and Reporting**:

- Establish, compile, and maintain proper records and files as required for each assigned program, writes progress and in-depth reports, and provides information on the outcomes of the programs and the progress of each client/resident
- Maintain and update all appropriate documentation and reports (including in-out and incident logbooks) related to clients/residents
- Maintain statistical information relevant to the evaluation of service provisions and provide direct supervisor with other relevant data as required by the funder and The Salvation Army
- Prepare monthly outcome, statistical and measures reports in an accurate and timely manner

**Community Networking and Partnerships**:

- Under the direction of the Program Services Director, work with the local Community College to provide opportunities for student placements and to provide coaching while on location
- Assists clients/residents by providing support, networking, and other direct services
- Attend and facilitate case conferences with the case management team

**Other Duties**:

- Responsible to work safely and report all unsafe or unhealthy working conditions to the Health and Safety Committee
- Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures
- Participate in regular supervision and performance reviews/evaluations as required

**WORKING CONDITIONS**:

- This is a full-time position working 40 hours per week
- The hours of work would be Monday-Friday 8:00 a.m. - 4:30 p.m. with a half-hour unpaid meal break. Weekend and evening work may be required
- The incumbent’s work environment is typically in an office or work site within residential and community settings
- The incumbent will work under the following disagreeable conditions:

- Exposure to dirt, bodily fluids, bodily waste, drugs and alcohol, noise, angry and abusive individuals, verbal abuse, odors
- The incumbent may be exposed to the risk of moderate injury or illness due to:

- Physical attacks by others (i.e. being attacked by a client/resident), exposure to infectious diseases, exposure to toxic chemicals, sharp objects (i.e. needle sticks), other dangerous situations

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:

- Certified in First Aid/CPR and Non-Violent Crisis Intervention
- Alternative combinations of education and experience may be considered

**EXPERIENCE AND KNOWLEDGE**:

- Must have a minimum of 2 years’ experience in related field, including frontline casework experience in a social service environment, functional supervision and working with marginalized clientele
- Knowledge of issues facing persons experiencing housing crisis, various social issues pertaining to homelessness and its impact on the families served
- Knowledge and sound understanding of the Mental Health and Addictions support systems available to individuals in the region
- Experience/working knowledge of Microsoft Office Suite

**SKILLS AND CAPABILITIES**:

- Solid background of how to work with people from diverse

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