Food and Beverage Server

5 days ago

Brantford, Canada The WORKS Craft Burgers & Beer Full time

We are looking for a lovely person with a bold and dazzling personality to join our team as things ramp up in the New Year Specifically we are looking for someone who is not shy when it comes to making recommendations of our delicious mouth-watering menu options. We are looking for someone who genuinely cares about guest experience in its entirety. And very importantly, we are looking for someone that knows how to **HUSTLE**. This is non-negotiable. There is always something to do in a restaurant, whether we are busy or slow.

When we're busy, we give you the # of tables you’ve proven yourself to handle (no limits, as long as guests are well taken care of). _**There is great potential for money to be made here.**_ We have fantastic operating hours... we close at 10pm every day.

Your shift will consist of preparing for any rush, providing thoughtful and genuine service to our guests, tackling problems head-on, assisting your team members (they will be sure to do the same), help with takeout, tasks to maintain cleanliness and sanitation and other ad hoc items. Some shakes and alcoholic drinks will be prepared/handled by yourself - having your **Smart Serve **is mandatory under Ontario law.

Qualifications:

- You MUST have the ability to learn the entire menu: you will not be able to serve solo without passing the menu test, because we strongly believe a guest experience is affected by knowledge of our product.
- Experience in a full-service restaurant would be preferred, but we are willing to train the right person.
- The ability to talk... a lot : ) There's a lot of burgers to talk about, and we wanna see your confidence shine You MUST be able to hold a conversation with anybody, confidence is an absolute must.
- Natural salesmanship. Do you find you're passionate about things you like and love to talk about it? You don't need to have worked at a car dealership to meet this requirement, just a natural love to recommend.
- The ability to remain busy; restaurants have volatile levels of volume, can you keep yourself busy with mínimal direction during off-peak times, and then suddenly multi-task if we get a sudden rush and there's takeout to be packed?
- Problem-solving skills. You are empowered to take the first steps with respect to solving a guest issue, and we want to know you are comfortable taking charge of a situation. Often the way an issue is handled can turn a guest into a raving fan.
- We mentioned **hustle** earlier, but it bears repeating.

We recognize this is not a one-way street ---- Please feel free to ask us any questions about what we do We'd love to chat with you.

**You will be required to show Smart Serve should we move forward.

**Job Types**: Full-time, Part-time
Part-time hours: 12-30 per week

**Salary**: $15.50 per hour

**Benefits**:

- Discounted or free food
- Flexible schedule
- Paid time off

Schedule:

- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Every Weekend
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Tips

COVID-19 considerations:
First aid and/or Health & Safety training is not a requirement, but is an asset. But when it comes to COVID19 you will be trained on safety protocols and you MUST abide by them.

Work Location: One location

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