Summer Snack Lab Staff

6 months ago

Vancouver, Canada Science World Full time

**Multiple Summer Openings**

**Option to Continue in the Fall**

**Part Time -15 to 30 hours per week**

**Position: Summer Snack Lab Staff**

**Reports to: Manager, Science Store**

Science World is a mission-based, charitable organization that supports the development of STEAM (Science, Technology, Engineering, Art & Design and Math) literacy across British Columbia. Our mission is **_to ignite wonder and empower dreams through science and nature_** and our purpose is **_Science for All._**

Our people are our greatest asset. As part of our team, you will become part of a diverse community that acknowledges everyone’s unique talents and empowers people to do what is right for our visitors and each other. You will work in an environment where we believe in developing our employees and growing their strengths, while focusing on our values: Curious, Playful, Inclusive, Relevant and Collaborative.

**Position Description**

You will assist and facilitate the implementation of safety and security procedures in the Snack Lab, work both independently and with other team members and departments. You will also sell, prepare and serve Snack Lab items, perform cleaning procedures, and provide product knowledge and merchandising. Our Snack Lab complements our visitors’ experiences by offering tasty treats, such as chocolate/chips, nachos, and coffee/tea.

This position offers approximately 15 to 30 hours per week in the summer months. This position also requires flexibility with regular weekend shifts, weekday and some evening shifts, and changing shift schedules as determined by operational needs.

As a facility, Science World is generally open to the public seven days a week, with some extended evening hours in the summer months where we are open late Tuesdays as part of our Twilight nights (10:00am - 8:00pm). Typical office hours are Monday to Friday 8:30am - 5:30pm, with front-facing and operational teams also working a variety of shifts including weekends, holidays, and evenings. Hours of work and other related requirements will be scheduled according to business needs, and this may include special events on evenings, weekends, and holidays.

**Responsibilities**
- Enhance our visitor experience by being helpful, welcoming, cheerful and attentive to visitor needs in the Snack Lab
- Enforce rules and regulations for visitors, ensuring proper health and safety protocols are followed
- Resolve concerns in a timely and professional manner when dealing with difficult situations, and demonstrate strong conflict resolution and troubleshooting skills
- Process sales in our cash register, Profitek POS Systems, accurately and efficiently
- Prepare and sell food and beverages in our Snack Lab
- Utilize tools and resources to facilitate learning in Science World
- Ensure the accurate and efficient processing of all daily cash and card transactions, and end of day reconciliation
- Assist with receiving stock, shelving, and displays
- Maintain tidiness and cleanliness in the Snack Lab by completing daily and monthly cleaning tasks
- Perform other related duties as required to fulfill any changing business needs of this role including potential Store covering if required

**Qualifications**
- Previous experience in sales, visitor experience, retail, and cash-handling experience is considered an asset
- Must have speed and accuracy in handling cash for high volume sales
- Consistent availability that includes weekdays, weekends, including statutory holidays is preferred, including Twilight Tuesdays
- Independent, self-motivated, outgoing, organized and experienced in meeting and exceeding visitor needs
- Dependable, reliable, and flexible with problem-solving skills
- Excellent communication and visitor experience skills
- Responsive and respectful team player capable of working in a dynamic team environment and meeting and engaging with visitors of all ages
- Ability to work well under pressure and deal directly with the public
- Able to lift up to 10 kg to assist in receiving shipments
- Able to stand for a minimum of 5 hours

This is a unionized position represented by CUPE 1004.

The compensation rate is $17.40/hour.

After successfully completing probation, will be eligible to join the Voluntary RRSP/TFSA Plan and receive paid time off (sick, wellness days).

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