Customer Service Manager

5 days ago

Cambridge, Canada Domino's Corporate Full time

Company Description

Domino’s started back in 1960 as a single-store location in Ypsilanti, Michigan. Over the years, we expanded to three stores, and thus came the three dots on our logo. The original plan was to keep adding dots for every store, and at over 17,000 stores worldwide (6,300 in the U.S.) you can probably figure out why that original plan didn’t work.

You might be thinking, “Wow, how does Domino’s get food to 17,000 stores?” Well, that’s where you come in. We have 22 food supply and dough manufacturing centers in the U.S., and seven more across Canada, Hawaii and Alaska. They provide fresh dough, equipment and supplies to franchise and company-owned Domino’s stores in the U.S. and Canada. In 2019 alone, these centers made 720,000 deliveries. Want to get in on the fun? We’d love to have you.

**Job Description**:
**Summary**: This role is an integral part of the SCC management team and includes managing the administrative team and collaborating with both SCC and WRC departments to provide consistency in operations and financial performance throughout the supply chain center while meeting the needs of our customers.

**RESPONSIBILITIES AND DUTIES**

**(65%) Manage and coordinate the daily activities of the SCC Administrative team members who provide operational support to franchisees, store managers and interact with WRC accounting, product management and finance teams.**
- Financial - manage accounting activities to ensure SCC is in accordance with established financial controls and departmental targets:

- Accounts Receivable - ensure AR aging is reviewed and collection efforts are ongoing.
- Accounts Payable - ensure SCC adheres to separation of duties, three way matching, schedule of authorization and appropriate use of purchase orders.
- Review of weekly keys and period results
- Provide reporting and communicate with the WRC Accounting and Finance teams
- Create, manage and track departmental budget and KPI’s to meet annual targets
- Manage weekly payroll functions with company standards and retention policies
- Partner with PF/HR department in implementing human resources initiatives including; safety, wellness programs, benefit rollouts, compliance, etc.

**Team member development**
- Plan and prepare work schedules according to budget and workload
- Plan, develop and execute strategies for departmental improvement
- Pay-for-performance process with direct reports including: regular performance feedback sessions, semi-annual goal appraisal, annual formal performance appraisal, and pay recommendations
- Attend and participate in Leadership & Development training sessions
- Train end users in system functionality and functional processes
- Lead &/or perform special projects as required
- Manage turnover and monitor actions and provide input regarding team member relations, hiring decisions, promotions and pay increases, disciplinary actions and terminations

**(30%) Customer Service - team provides support for stores and franchisees to contribute to a**

**timely dispatch and order accuracy/fill rate.**
- Ensure that each customer receives outstanding customer service by providing a friendly environment
- Frequently evaluate tools in place to ensure there is a high level of communication between customer service, production and warehouse team members.
- Provide support to operational departments, facilitating quality deliveries and product pickups for customers
- Maintain and follow-up on store survey comments and current net promoter score (NPS)
- Problem solve on issues that impact the service, efficiency, and productivity of the center
- Communicate with other Managers and director to resolve work complaints and answer questions of customers regarding services and procedures
- Facilitate meetings with leadership and customers

**(5%) Manage office Administration functions as needed**
- Maintain/Coordinate phone system and facility computer needs
- Facilitate staff meetings - set agenda, publish minutes
- Manage team member relation/appreciation program
- Work closely with the IT/IS departments to install and/or troubleshoots office and equipment concerns and issues
- Continuous learning of software systems including but not limited to: PeopleSoft, ATS, SAP, Domicas, Pulse BOS, RMM, PeopleNet
- Work closely with the IT/IS departments to install and/or troubleshoot computer and equipment issues

**Qualifications**:

- Bachelor’s degree preferred or 2 year college degree plus equivalent work experience may be accepted. Preferably in the food, manufacturing, or retail industry
- 3-5 years customer service experience preferably in the food service, supply chain or retail industries
- 3-5 year’s supervisory experience with a proven ability to lead team members in meeting goals and objectives
- Ability to adjust priorities and manage time wisely in a fast-paced environment
- Ability to communicate in a clear, concise, understandable manner, and listen attentively to cust

  • Customer Service Manager

    5 days ago

    Cambridge, Canada Challenger Motor Freight Inc. Full time

    **Envision**: Working for a company dedicated to personal career growth and opportunity in moving the organization forward. Challenger Motor Freight Inc. is a Platinum Club Member in Canada’s 50 Best Managed Companies. Our success is directly attributed to our dedicated and talented team of professionals who work hard together with a common purpose - to...

  • Customer Service Manager

    6 months ago

    Cambridge, Canada Domino's Corporate Full time

    **Company Description** Domino’s started back in 1960 as a single-store location in Ypsilanti, Michigan. Over the years, we expanded to three stores, and thus came the three dots on our logo. The original plan was to keep adding dots for every store, and at over 18,000 stores worldwide (6,300 in the U.S.) you can probably figure out why that original plan...

  • Customer Service Manager

    7 months ago

    Cambridge, Canada GVF Group of Companies Full time

    **Who we are**: The GVF Group of Companies empowers farmers to produce meat, milk, and eggs profitably and sustainably for the advancement of human lives, nutrition and health. Founded in 1960, Grand Valley Fortifiers specializes in the formulation, manufacture and sale of high quality, leading-edge mineral premixes for swine, dairy, beef and poultry...

  • Customer Service Manager

    5 months ago

    Cambridge, Canada GVF Group of Companies Full time

    **Who we are**: The GVF Group of Companies empowers farmers to produce meat, milk, and eggs profitably and sustainably for the advancement of human lives, nutrition and health. Founded in 1960, Grand Valley Fortifiers specializes in the formulation, manufacture and sale of high quality, leading-edge mineral premixes for swine, dairy, beef and poultry...

  • Food Service Manager

    10 hours ago

    Cambridge, Canada Koho Food Service Full time

    **Food Service Manager** We are seeking a Food Service Manager to join our team! Operational Duties - Ensure the safe operation of the food services facilities, for employees and customers - Active participation in the Health & Safety Committee. - Assist with the management of day to day operations of all food service locations in the park and any catered...

  • Customer Service Representative-cambridge

    3 months ago

    Cambridge, Canada Service Ontario (private office) Full time

    The ServiceOntario Office in Cambridge is hiring one or two student positions. This is a student position and has a limited number of hours to offer per week. The intention of this position is to fill gaps in scheduling while ensuring students school schedules are not impacted. This is not a regular part time position. This is a private office and...

  • Assistant Food Service Manager

    10 hours ago

    Cambridge, Canada Koho Food Service Full time

    **Assistant Food Service Manager** Main Duties may include the following: Operational Duties - Ensure the safe operation of the food services facilities, for employees and customers - Active participation in the Health & Safety Committee. - Assist with the day to day operations of all food service locations throughout the park and any catered functions -...

  • Customer Service Manager

    7 months ago

    Cambridge, Canada Di Pietro Fresh Meats & Delicatessen Ltd. Full time

    Responsibilities: - Manage a team of meat and deli servers and ensure they provide excellent service to customers - Develop and implement customer service policies and procedures - Train and onboard new customer service team members - Monitor and analyze customer service metrics to identify areas for improvement - Handle escalated customer complaints and...

  • Customer Service Account Manager

    2 months ago

    Cambridge, Canada Greentec International Inc. Full time

    For over 29 years, Greentec has grown and evolved rapidly to become a leader in electronic recycling specializing in the collection, secure data destruction, recycling and recovery of end-of-life electronic waste. Protecting your business and the Environment. We are currently seeking an experienced Customer Service Account Manager for our Cambridge, Ontario...

  • Service Technician, Residential

    4 months ago

    Cambridge, Canada Service Experts Canada Full time

    Overview: **Residential HVAC Service Technician** **Reports To**:General Manager and/or Operations Manager **Status**: Full-time, Regular **Category**: Service **Location Name**: Boehmers Home Services **Location Address**: Kitchener, ON **Posting #**: 2024-29851 **Posting Date**: 8/29/2024 **Closing Date**: 11/29/2024 **Join the team of experts and...

  • Automotive Service Advisor

    7 months ago

    Cambridge, Canada Witmer Auto Service Full time

    Witmer Auto Service is currently looking for hire a Service Advisor for our fast-paced service centre. **Duties**: - Greet customers and provide excellent customer service - Schedule service appointments for clients with accurate descriptions for mechanics - Coordinate vehicle inspections with mechanics - Communicate findings to customers, provide accurate...

  • Technical Service

    5 days ago

    Cambridge, Canada Premier Truck Group Full time

    **Winners Work Here!** Premier Truck Group is proud of the diversity that comprises our winning team. We see the equality and inclusiveness amongst our team members as our ultimate tool in moving our organization and industry forward. **Who is Premier Truck Group?** **Premier Truck Group **is headquartered in Dallas, Texas, with over 40 locations...

  • Customer Service

    2 months ago

    Cambridge, Canada Swift Components Corporation Full time

    Swift is a company based in Cambridge, ON, a division of Pro-Tac Industries specializing in insulation, soundproofing, and sealing products. We have been experiencing continuous growth for the past 30 years, currently serving over 500 clients across various sectors. We are seeking an accounting technician to join our finance department. The incumbent...

  • Customer Service Representative

    1 week ago

    Cambridge, Canada David's Bridal Full time

    David’s Bridal is excited about our new non-commission selling model! We believe this model, that starts with a competitive hourly rate and includes an opportunity to earn Team Bonus, fosters teamwork and creates a strong culture, resulting in a positive team member and customer experience! At David’s Bridal, we empower our customers and our employees...

  • Customer Service Representative

    4 months ago

    Cambridge, Canada David's Bridal Full time

    BEST. JOB. EVER! - Minimal weekday hours required (join for weekends only!) - Generous Team Member discount - $500 bonus for every referral hired with NO LIMIT* - Competitive hourly pay rates & team bonus - Additional terms and conditions apply. At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one,...

  • Cashier/customer Service

    3 months ago

    Cambridge, Canada Kerala food court inc. Full time

    Customer Service Associate / Cashier **Duties**: - Greet customers and provide excellent customer service - Process customer transactions accurately and efficiently - Handle cash, credit, and debit card transactions - Maintain a clean and organized checkout area - Assist customers with product inquiries and provide recommendations - Resolve customer...

  • Customer Service Representative

    4 days ago

    Cambridge, Canada Pinnacle Home Services Full time

    Pinnacle Home Services is looking for passionate and motivated Customer Service Representatives to join our awesome and growing team! As our CSR, your main responsibility will be to drive our business success by supporting our home improvement business. You are the first point of contact for any customer who has a question or an issue with a product or...

  • Customer Service Coordinator

    7 months ago

    Cambridge, Canada Ryder System Full time

    **About Ryder** For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. We are a Fortune 500 company with 800+ locations and over...

  • Customer Service Representative

    5 days ago

    Cambridge, Canada Challenger Motor Freight Inc. Full time

    **Envision**: Working for a company dedicated to personal career growth and opportunity in moving the organization forward. Challenger Motor Freight Inc. is a Platinum Club Member in Canada’s 50 Best Managed Companies. Our success is directly attributed to our dedicated and talented team of professionals who work hard together with a common purpose - to...

  • Customer Service Representative

    7 months ago

    Cambridge, Canada WGI Group Full time

    **WESTMAN STEEL** is one of Canada’s largest manufacturers of premium steel roofing and siding products. Westman Steel Industries is a proud member of WGI Westman Group Inc, a dynamic entrepreneurial group of companies who values safety, health, community, relationships, growth and fiscal responsibility. Continued progress creates the following career...