Review Agent

3 weeks ago

Ottawa, Canada Medical Council of Canada Full time

**Hybrid role**

As a Review Agent, you will play a critical role in achieving the mission of the MCC.

**What you’ll do**
- Review and analyze documents submitted for source verification and exam eligibility
- Make decisions regarding medical credentials, translation requests, other support documents and exam eligibility
- Identify complex issues/cases and perform research, gather information, documents and formulate recommendations to be reviewed in accordance with the team’s escalation process
- Send reviewed documents to external stakeholders for source verification
- Maintain data and document integrity; assuring superior quality of such data, information and correspondence.
- Scan medical credential and other supporting documents
- Triage scanned documents to determine whether further action is required
- Include pertinent notes about the physical document that may not appear in the scan (embossed seals)

**What you need to succeed**

**Experience**:

- 2-3 years’ experience providing customer service, preferably in an office environment

**Technical Skills**:

- Excellent communication skills, verbal and written
- Good working knowledge of Microsoft Office software including Outlook, Word, Excel and the ability to learn and work with internal database systems
- Proficiency using the internet to retrieve information quickly

**Competencies**:

- Strong analysis and problem-solving skills
- High degree of accuracy and attention to detail
- Ability to conduct research and to elicit pertinent information from clients
- Strong interpersonal and customer service skills
- Ability to multi-task and work well under pressure
- Ability to maintain confidentiality and to be tactful and discrete

**Education**:

- Post-secondary education or equivalent experience

**Language**:

- Excellent oral and written communication skills in English; bilingualism in French is considered an asset

**The perks**:

- A defined benefit pension plan
- A complete benefit package your first day on the job
- Three weeks’ vacation right off the bat
- A company paid holiday closure in December - our gift to you
- A 35-hour work week
- Compressed and telework programs
- Free onsite parking - any day, any time
- Free virtual Mobility and Strength & Conditioning classes

**Visit our **Careers **page to learn more about the many reasons you can thrive at the MCC.**

**The MCC is an equal opportunity employer, committed to diversity and inclusion in the workplace at all levels of its organization.**
**Accommodations can be provided at all stages of the hiring process; we ask applicants to make their needs known in advance.**

**Please note that only those invited for an interview will be contacted.

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