Technical Service Manager
2 weeks ago
Primary Responsibilities:
The
**Technical Service Manager** will be responsible for providing in-depth technical direction and assistance to customers regarding the use of Axalta products and services.
**Customer Onsite Location**: Ingersoll, ON, Canada
**Customer-Specific Strategy and Execution**:
- Supports and develops input on specific target goals for regional customer accounts, specifically selling expenses, inventory, customer demand forecast and managing accounts receivables.
- Serves in a technical advisory capacity to customers including during trials and launches. Providing technical direction and assistance to customers on the use of product lines; serves as an expert in a single technology or applies a working knowledge of multiple technologies and may involve multiple sites.
- Monitor and enter all Mix Room data into appropriate databases daily and for all new totes prior to loading and document all adjustments.
- Manage relationships with both manufacturing and engineering at customer sites.
- Troubleshoot & resolve painting issues and problems.
- Participate in plant lead problem solving and continuous improvement activities, support defect analysis team.
- Perform grind checks, crater testing, tote color adjustment and track calibrations on viscometers.
- Coordinate and provide measurements for E-Coat material properties for process and quality control.
- Communicate with appropriate Axalta departments for daily updates on paint consumption, invoices, inventory, and paint ordering.
- Maintain build data, pricing and take rate data in Campfire.
- Define VMI requirements and seek VMI improvement opportunities to implement.
- Prepare and maintain monthly plant quality reports for customers as well as lead customer quality investigations.
- Prepare and place customer product orders; successfully manage onsite inventory and resolve immediate customer supply issues.
- Support monthly validation and quality confirmation panels and write Adhesion Audit Report as per the Durability Manual.
- Support and manage PDCA meetings and processes.
- Support new vehicle/technology launches as well as customer projects (LWRs, FWRs, EPMs).
**Leadership Excellence**:
- Build, lead, and develop technical team.
- Coach and mentor employees, providing career development planning and succession opportunities.
- Empower employees to take responsibility for their jobs and goals. Delegate responsibility while providing regular feedback.
**Culture Champion**:
- Cultivate a strong team culture by enhancing and building highly effective and collaborative cross-functional relationships throughout the business.
- Through integrity and dependability, build relationships at all levels to help support change initiatives that help teams deliver value.
- Continuously identify ways to improve by engaging with staff and bringing perspective on new ideas.
Minimum Requirements:
- Bachelor’s degree in Chemistry, Engineering or related applied sciences curriculum preferred.
- Experience managing a team.
- Excellent verbal and written communication skills is required.
Overview:
Axalta Coating Systems Ltd. ("Axalta," or the "Company"), is a leading global manufacturer, marketer and distributor of high-performance coatings systems. With over a 150-year heritage in the coatings industry, Axalta is known for manufacturing high-quality products with well-recognized brands supported by market-leading technology and customer service.
Over the course of the Company's history, Axalta has remained at the forefront of the industry by continually developing innovative coatings technologies designed to enhance the performance and appearance of customers' products, while improving the customer's productivity and profitability. Axalta's diverse global footprint of 50 manufacturing facilities, four technology centers, 47 customer training centers and more than 14,000 team members allows the Company to meet the needs of customers in over 130 countries. Axalta serves its customer base through an extensive sales force and technical support organization, as well as through approximately 4,000 independent, locally-based distributors. The Company's scale and strong local presence are critical to its success, allowing leverage of the technology portfolio and customer relationships globally while meeting customer demands locally.
Axalta operates its business in two operating segments: Performance Coatings and Transportation Coatings, serving four end markets, including: Refinish, Industrial, Light Vehicle and Commercial Vehicle, across the following four regions: North America, EMEA, Latin America and Asia-Pacific.
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