Systems Support Specialist

3 weeks ago

Halifax, Canada Dalhousie University Full time

**Position Details**:

- Position Information**Position Title**
- Systems Support Specialist

**Department/Unit**
- Registrar's Office

**Location**
- Halifax, Nova Scotia, Canada

**Posting Number**
- S174-23

**Employee Group**
- NSGEU Local 77

**Position Type**
- Regular, On-Going

**Duration of Contract (if applicable)**

**Employment Type**
- Full Time

**Full-time Equivalency (FTE)**
- 1.0

**Salary**
- $29.57- $37.51 per hour ($49,980- $63,389 per annum, 32.5 hours per week)

**Classification**
- SIT1

**Provisional Statement**
This is a provisional classification. Formal classification procedures will be initiated by the Job Design Unit in approximately six months.

**About Dalhousie University**
- Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our more than 20,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

**Job Summary**
- The Registrar’s Office (RO) is a large, multi-unit, multi-site operation involved in the entire academic experience of Dalhousie students, from recruitment and admissions through to convocation and beyond. Reporting to the Manager, Systems and Technology, the Systems Support Specialist provides and assists in supporting systems and technology both independently and in a team environment, plans and coordinates implementation of solutions keeping stakeholders informed of solutions, and creates and maintains documentation.

**Key Responsibilities**
- Identify innovative and effective technical solutions and implement technical solutions to meet the requirements (this includes installation, configuration, and/or programming).
- Implement solutions both independently and in a team environment (tasks include gathering requirements, developing solutions, testing solutions, documenting solutions).
- Coordinate projects, liaise with stakeholders and ensure target deadlines are met and ensure quality assurance standards are met.
- Create and maintain technical documentation.
- Manage users’ access to IT services; create, modify and delete security access accounts as required.

**Note**
The successful applicant will be eligible for hybrid work (combination of in-person work on campus and remote work) as agreed by all parties based on operational requirements and university guidelines.

Dalhousie’s vaccine mandate has been suspended at this time, and employees no longer need to provide proof of full vaccination. However, health and safety risks to our community will continue to be monitored and a vaccine mandate may be reinstated if necessary.

**Required Qualifications**
- Undergraduate degree in Computer Science, plus three to five years’ experience in a technical support environment (or equivalent combination of training and experience).
- Demonstrated experience in implementing small and medium scale projects.
- Experience with various Server technologies e.g. Windows Server 2008, 2012, 2016, Hyper-V, MS SQL, Microsoft Azure, Microsoft Office 365, Microsoft SharePoint, Linux (CentOS and Debian).
- Excellent customer service, problem solving, and analytical skills, along with ability to work effectively in teams.
- Experience in various hardware/software installation and maintenance.

**Assets**
- Experience in a university setting.
- Programming skills.
- Experience with Banner, JIRA and/or Footprints environments.

**Job Competencies**

**Additional Information**
- Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.

**Application Consideration**

**Diversity Statement**Posting Detail Information**Number of Vacancies**
- 1

**Open Date**
- 05/17/2023

**Close Date**
- 05/25/2023

**Open Until Filled**
- No

**Special Instructions to Applicant

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