Facility Manager

2 weeks ago

Toronto, Canada EQUANS Services Inc. Full time

**Job Summary**:
The General Manager is responsible for the management, coordination and financial control and performance of the Public-Private Partnership (P3) Service Contract. The Facility Manager will lead a diverse team responsible for overachieving on metrics including but not limited to Customer Service, Plant Operations and Maintenance, Safety, Financial Performance and Employee Engagement.

**Responsibilities**:

- Strong ability to establish and maintain effective business relationships with customers, suppliers and subcontractors, ensuring high levels of customer satisfaction;
- Prepare and present regular analysis of progress measuring the achievement of established objectives. Provide rationale for variances and recommended modifications/ solutions;
- Demonstrate fiscal prudence by completing weekly financial forecasting and justifying any deviations from the established budget;
- Utilize KPIs to support effective decision making and drive financial and operational results;
- As a Key Individual; serve as the Equans site representative; supervise, train and mentor the site team to ensure compliance with all provisions of the Project Agreement (PA) and the Facility Management Service Agreement (FMSA);
- Develop initiatives to reduce costs, improve efficiencies and drive quality in Service delivery;
- Manage unionized team, negotiate local provisions collective agreements and adopt provincially ratified agreements;
- Identify opportunities to initiate new, or improve existing contracts;
- Build and manage positive relationships with existing and potential customers;
- Develop and meet budgeted revenue and expense targets;
- Develop and achieve annual and quarterly goals and objectives for process improvements;
- Develop management practices that promote operations excellence;
- Monitor established performance indicators, identify gaps and drive improvement in results;
- Actively lead and participate in the prevention of accidents and promote a safe working environment by ensuring adherence to applicable HSE policies and procedures;
- Develop and maintain inventory management program for all materials, tools and equipment;
- Ensure adherence to Procurement Guidelines with respect to purchasing services, materials and equipment;
- Be a champion of Continuous Improvement and Client Excellence.

**Requirements**:

- Minimum 10 years experience of progressive facilities maintenance from the trades or through education (any relevant degree, diploma or experience will be evaluated);
- Experience in working in large state of the art infrastructure with complex building systems
- ideally within a hospital environment;
- Strong Technical, Business and Financial acumen;
- Experience in building business cases to support capital expenditures;
- Experience in effectively managing within a unionized environment;
- Possesses excellent analytical and problem-solving skills. He/she is flexible with a demonstrated ability to make sound decisions. The role requires a customer centric individual who can build and maintain strategic working relationships. Must possess excellent communication and interpersonal skills with the ability to effectively prioritize and execute tasks while under pressure. Professionalism, dependability, integrity and trustworthiness is mandatory;
- Understanding of business drivers behind operations, ability to identify and implement potential efficiency gains to increase profitability and customer service;
- Strong people management skills
- coach, motivator and mentor with track record of developing high performance teams;
- Comfortable in moving between strategy and detailed hands-on execution;
- Customer service focused;
- Track record of leading teams in pursuit of operational efficiencies, enhanced customer service, improved financial performance and strong employee engagement;
- Extensive experience working with Computerized Maintenance Management Systems (CMMS) and Microsoft Office (Outlook, PowerPoint, Excel, Word);
- Excellent trouble shooting and problem-solving skills and ability to understand and interpret complex contract documents, technical manuals, and drawings (As-Builts, Record Drawings, etc);
- Excellent verbal and written communication in English;
- Safety and Quality oriented;
- A champion of continuous Improvement and Client Excellence.

**Skills**:

- Strong Customer Service skills;
- Effective communication both written and oral;
- Team Spirit;
- Health and Safety oriented;
- Organized and proven capabilities of multi-tasking;
- Good Prioritization of workloads;
- Sense of initiative;
- Troubleshooting skills;
- Problem solving skills;
- Detail oriented;
- Self motivated;
- Ability to learn new technologies;
- Autonomous and able to work with minimum supervision;
- Work ethic.

**Assets**:

- Comprehensive understanding of and experience with P3 contracts within a health care facility;
- Experience working with the CMMS program
- QFM;
- Proficiency in the use of Mic

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