Colleague Housing Manager

4 weeks ago

Lake Louise, Canada FAIRMONT Full time

Company Description
- Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today

**What is in it for you**:

- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Comprehensive wellness platform for employee mental health and wellbeing support
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa
- Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
- Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

**Job Description**:
Working within the Colleague Services division at Fairmont Chateau Lake Louise, the Housing Manager is a critical position delivering on our employee service promise; to providing the best possible living experience for our residents. Utilizing a diverse range of assets consisting of over 300 units across 15 buildings, and managing a team of 20 employees and managers, this key department head position is ideal for an experienced leader who values serving and building community, both in their department and for all residents on property.

**What you will be doing**:

- Deliver excellent, thoughtful, and emotionally intelligent service to our staff and residents, managing resident relations within and without the department.
- Recruit, Manage, Develop, and Engage a diverse team of up to 20 employees consisting of an Assistant Manager, a Coordinator, a Supervisor, and 10 - 15 Colleague Services Agents.
- Work with the maintenance team to manage and maintain the property assets.
- Oversee the employee arrival experience, ensuring each new resident is provided with adequate, clean and well maintained housing.
- Navigate and assist residents with resident to resident relation issues, acting with empathy, privacy, and professionalism.
- Oversee uniform exchange counter, room inspections, room-change assignments and key control.
- Communicate, administer, and enforce policies and procedures outlined in the Colleague Housing Handbook & lease agreements with all residents.
- Respond to security reports, and administer resident sanctions up to and including termination of lease agreements.
- Research creative solutions and new ideas to a variety of problems and concerns that may arise from residents.
- Liaise with Talent and Culture, Security, and Executive members, to maintain communication of resident relations, and to ensure support and assistance is acquired.
- Learn and master the property rental program Rent Manager. On job training provided.
- Oversee departmental administration; lease agreements, rent payments, employee and resident documentation, health & safety programs, uniform programs, payroll
- Create and implement annual departmental goals, including action plans to address and improve results from the Employee Engagement Survey
- Participate and support long term strategic planning for employee housing
- Effectively manage expenses and control of assets, while adhering to annual Colleague Services budgets and monthly forecasts
- Liaise with Regional Purchasing Manager for supplies and new purchases
- Adhere to any and all legislative requirements
- Ensure a clean and safe working environment, and actively participate in health and safety initiatives
- Adhere to all hotel environmental policies and initiatives
- Carry out any other tasks as assigned

**Qualifications**:
**Your skills include**:

- Prior experience with property management, housing administration, human resources, security or building maintenance an asset
- Previous leadership experience as a manager, and a high level of empathy is required
- Must be able to work in a fast paced environment with the ability to adapt to change
- Must be fl

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