Housekeeping Supervisor

4 days ago

Saskatoon, Canada Holiday Inn Express & Suites Saskatoon Centre Full time

**Who You Are**

We are seeking an individual with keen attention to detail and a passion for providing the highest levels of service. If you’re passionate about leading a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us

**Why Is **_The Holiday Inn Express & Suites_** A Great Place to Work?**

We strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host to the guests, you will help keep the promise of “True Hospitality” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With a name that’s synonymous with hospitality, we are proud to welcome you to explore a career with **_The Holiday Inn Express & Suites_** where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.

**What You’ll Do**

The Housekeeping Supervisor is responsible for supervising the Housekeeping team, including Room Attendants, Laundry Attendants, and Housepersons. Housekeeping Supervisors provide leadership, direction, and guidance to the team, ensuring the guest rooms are cleaned and maintained to the high standards of the Holiday Inn Express & Suites brand.

**Reporting Structure**

The Housekeeping Supervisor reports directly to the Executive Housekeeper, or General Manager in their absence.

**Job Duties**:

- Assisting in supervising the day to day operations of the housekeeping department by ensuring that Associates achieve the highest standard of cleanliness for the property.
- Inspecting guest rooms, public areas, meeting rooms, back of house areas and employee areas.
- Actively participate in daily pre-shift meeting.
- Supervising the training all housekeeping associates to ensure they are being trained according to brand standards.
- Developing, coaching, and counseling a diverse team of housekeeping associates.
- Ensuring that proper grooming and dress code policy is being followed.
- Managing the staffing levels to ensure that guest service, operational needs, and financial objectives are me.
- Ensuring that all lost and found articles are stored properly and that the correct logs are maintained.
- Ensuring that Guest Room status is communicated to the Front Desk in a timely and efficient manner.
- Maintaining high level of customer satisfaction by interacting/responding positively with guests and taking immediate action to resolve problems.
- Ensuring that the yearly special cleaning projects are completed.
- Ensuring safety procedures and proper use of chemicals and cleaning supplies are adhered to by providing training to the housekeeping associates and ensuring hazardous supplies are labeled accordingly.
- Performing all other job duties as directed or assigned**.**

**What You Need**:

- Excellent organizational, time management, analytical and problem-solving skills
- Experience in managing in-house operated laundry operations.
- Must have excellent written and communication skills.
- Ability to work flexible hours including days, evenings, weekends, and holidays.
- Must be computer literate -proficient in Microsoft Office and Excel.
- Ability to lift 10 lbs, bend, stand, and push carts weighing 50 lbs for extended periods of time, extensively throughout the day.
- Valid Class 5 Saskatchewan Driver's License is an asset.
- Strong supervisory leadership skills, including conflict resolution, coaching, and development, and fostering a work environment suitable for learning and growth within the department.
- Approachable personality that establishes immediate creditability with guests and associates - leads all associates by example
- Outstanding attention to detail - both in personal grooming/appearance and properly ensuring that Holiday Inn Express housekeeping cleanliness standards are always maintained.
- Demonstrated commitment and passion to maximizing guest service satisfaction in each stage of the guest experience, particularly as they pertain to exceptional standards of cleanliness and order.

**What We offer**:

- On-the-job training and uniforms are provided.
- Competitive starting wages.
- Accommodated scheduling practices to give team members the optimal work/life balance that suits your needs.
- Professional development training. You can take all the training you want/need, and we will satisfy your eagerness to learn and grow with us.
- IHG Employee Room Discounts are available when you travel to any one of our 6000 hotel destinations worldwide.
- Monthly employee appreciation celebrations to celebrate our most valuable assets, our people.
- A robust group benefits package for all part-time or full-time team members that include access to all employee assistance programs that support mental, financial, physical, and emotional well-being.

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