Supervisor, Registration, Children and Youth

4 months ago

Richmond, Canada YMCA BC Full time

**Position Title**: Supervisor, Registration, Children and Youth Services (internal posting)

**Location**:3368 Carscallen Rd, Richmond

**Terms**: Permanent, Full-Time

**Hours**: 35 hours per week: Monday to Friday

**Start Date**: ASAP

**Salary**: $51,000-$54,000 per year

**Reports To**: Director, Administration, Children and Youth Services

**Nature & Scope**:
Reporting directly to the Manager Administration, Children and Youth Services, the Supervisor is responsible for ensuring YMCA BC’s licensed child care spaces are fully enrolled. This includes managing the waitlists for 150+ programs, responding to parent inquires, and working collaboratively with the operations team and leading a team of child care registrars.

**Major Responsibilities**:

- To oversee enrollment and the registration process for all School Age and Early Years programs within YMCA BC Child Care.
- To maintain and update centre enrollments, dynamic waitlist records and reporting as required.
- To maintain timely communication between parents, centre supervisors & management teams.
- Coach, develop and support 3 direct reports.
- To provide admin support for the development of new child care facilities, the branch Strong Kids campaign, human resources and child protection functions.
- To perform other related duties as required and be flexible to a changing work environment.
- Commitment and focused attention to ensuring the Branch meets association commitments and targets while ensuring that all programs operate at maximum capacity.

**Qualifications**:

- A minimum of 3 years’ experience in an administrative assistant or relevant role.
- Proven track record in effectively navigating and utilizing databases.
- Demonstrate a high level of organizational and administrative skills.
- Exhibit exceptional customer service skills coupled with cultural sensitivity.
- Excel in maintaining process and detail orientation while adeptly managing multiple tasks.
- Proficient in utilizing Microsoft Office tools such as Excel, Word, and Outlook.
- Demonstrate excellent verbal and written communication skills.
- Capable of working both independently and collaboratively in a team environment.
- Proactively take initiative and manage time effectively in a fast
- paced, dynamic setting.
- Prioritize workload with precision, showcasing impeccable organizational skills and attention to detail.
- Possess analytical and problem-solving acumen

**About YMCA BC**:
YMCA BC is a charity dedicated to strengthening the foundations of community, by nurturing the potential of children, teens & young adults, promoting healthy lifestyles, fostering a sense of social responsibility and delivering lasting personal & social change to grow in spirit, mind, and body.

Since January 2023, YMCA of Northern British Columbia, YMCA-YWCA of Kamloops and YMCA of Greater Vancouver are officially one association, with one mission to strengthen our impact for communities across British Columbia. We are YMCA BC - Even Stronger Together. This transition marks a new chapter in our long-standing history of building communities, transforming lives, and connecting people of all ages, stages, backgrounds and abilities, to unique opportunities to learn, grow, and reach their potential.

YMCA BC provides services in health, fitness & aquatics, child care, camping, employment & community services to over 150,000 participants annually.

**Competencies**:
**Leading Self**
- Evolve in Professional Capability - Commit to being better
- Achieve Excellence and Authenticity - Show up with the best version of you

**Leading Others**
- Develop the Potential in Others - Help people grow and lead
- Create a Culture of Connection - Build bridges between people and partners

**Leading Mission**
- Think and Act Strategically - Make good decisions and act on them
- Make an Intentional Impact - Advance the strength and cause of the Y

**Application Process**:
**Application deadline**:September 16th, 2024
- If short-listed for a position: We will contact you to move forward to the next step.

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