23-57 Computer Services-support Technician

3 weeks ago

Chilliwack, Canada School District #33 (Chilliwack) Full time

23-57 May 4, 2023

Competition Number Date of Distribution

**Effective**: Immediately

**Description**: Computer Services - Support Technician

**Location**: Facilities

**Hourly Rate**: $29.12

**Hours per Day/Week**: 8 hours per day 40 hours per week

**Months per year**: 12

**Deadline Date**: May 11, 2023

Qualifications, experience, training as per class specification. For further information, contact Gordon Bridge, Manager of Information Technology.

COMPUTER SERVICES - Support Technician

**Division**: 2 (Maintenance)

**Reports to**: IT Manager

Job Summary

With mínimal direction, the Computer Services - Support Technician designs, installs and maintains computer systems, networks and equipment for on and off site computer operations. He/she is responsible for repair, installation, & maintenance of computer workstations as well as providing technical support for school district staff and students.

**Responsibilities**:
Installs, configures, and supports computer workstations, laptops, tablets and peripherals.

Services and repairs computer workstations and laptops.

Participates in the maintenance of hardware and software inventory, site licenses and a technical library.

Ensures computer systems are compliant with computer security policies.

Maintains accurate information in a work order system and responds to requests according to a service level agreement.

Works as a member of the technology support team, provides supervision and direction to casual help and/or an apprentice.

Maintains current applicable knowledge of IT systems and industry standards.Participates in on and off site training as necessary.

Maintains a clean and safe work area.

Performs other related or emergent duties.

Tools and Equipment Used

Electronic repair tools and Diagnostic software.

Basic hand tools & electric drills.

Required Knowledge, Ability, Skills

Technical school or college diploma in computer technology or an equivalent combination of industry certifications and experience.

Three years of experience in desktop support including the operation, maintenance and repair of computer and peripheral equipment.

Recognized certification such as CompTIA A+, Microsoft MTA, Apple ACMT.

Working knowledge of Windows operating system, Windows Server 2016/2012, computer networking concepts, Microsoft Office Suite, Adobe Creative Cloud Suite.

Considerable knowledge and experience regarding the operation, maintenance and repair of desktop computers, laptop computers, tablet computers, peripherals and accessories

Ability to work for extended periods under high levels of stress while meeting service expectations and production deadlines.

Ability to concentrate, focus and use analytics skills to solve complex technology and software problems.

Ability to communicate effectively, both orally and in writing using courtesy and tact in the explanation of and discussion of information with clients, suppliers and other staff.

Ability to identify user needs and make recommendations which will resolve the needs either directly or through referral.

Ability to demonstrate to and teach selected technology users.

Ability to take initiative and act independently on a number of projects.

Ability to plan and schedule work and organize workloads effectively.

Ability to read and interpret plans and schematics applicable to the trade.

Ability to follow written and oral instructions.

Ability to assist in the preparation of written procedure and instruction manuals.

Ability to work within a group setting/environment or independently as the situation necessitates.

Ability to work in confined spaces and at heights.

Knowledge of health and safety procedures, including Workplace Hazardous Materials Information System and Workers= Compensation Board regulations.

A valid B.C. Class 5 driver's licence.

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