Banquet Manager

2 days ago

Winnipeg, Canada Accor HQ Full time

**Banquet Manager**

The Banquet Manager is driven by a passion for flawless service and unfailing attention to detail. The Banquet Manager will direct our Banquets team, overseeing all convention and catering events including tradeshows, off-site catering, meetings, weddings, and gala events. Whether it is the pinnacle of the social season, a high-profile conference, or a dinner, Fairmont Winnipeg is the unequivocal choice.

**What is in it for you**:

- Competitive benefits package
- Employee Travel Program
- Comprehensive Wellness Platform (LifeWorks)
- Discounts on food & beverage
- Opportunity to develop your talent and grow within Fairmont Winnipeg and over 5,000 properties with Accor
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

**What you will be doing**:

- Ensure smooth and efficient functioning of the day-to-day operations of the Banquet Department including meetings, private functions, and banquet beverage services.
- Act as liaison with the stewarding and kitchen teams and audio-visual department to deliver an outstanding banquet experience.
- Liaise with Conference and Catering Department to ensure that a common vision is shared.
- Maintain, enforce, and enhance Fairmont service standards and Conference Services / F&B Core Standards.
- Proactively analyze, develop, and revamp internal processes to create new ways of providing unique and innovative services ideas and incentives.
- Conduct daily pre and post-meal period meetings and monthly communication meetings with kitchen and service colleagues.
- Attend pre-convention & departmental meetings, and establish on-site relationships with all meeting Planners / Organizers.
- Develop the banquet leadership team in matters such as decision-making skills, event planning, and execution.
- Understand Employee Engagement Survey.
- Provide a work environment for our colleagues that will foster a positive employee engagement result.
- Effective performance management through focus on colleague development training, problem resolution, maintaining up-to-date records on performance, attendance, grooming, service deficiencies, schedules, labor costs/payroll, and late/absenteeism.
- Maintain and enhance staff morale by “leading by example” and lead a positive team environment.
- Adhere to the hotels' safety policy, Heartist, and Planet21 initiatives.
- Effectively manage all colleague performance reviews.
- As a member of the extended sales team, maximizing revenues from the banquet operations.
- Understand, and is able to maintain, productivity and labour costs.
- Maximize cost control opportunities through optimal scheduling and maintenance of equipment.
- Conduct daily inspections of the banquet facilities and equipment - reporting any Deficiencies.
- Ensure all financial reporting is maintained and accurate (forecasting and budgeting for the department).
- Share in the responsibility to achieve or exceed financial and guest satisfaction goals (average check, payroll, beverage revenue, Voice of The Guest) for the department.
- Responsible for all equipment, inventories, supplies, furniture, and fixtures assigned to the Banquet Department and in addition for the cleanliness, repair, and maintenance deficiencies of the Banquet Facilities.
- Other duties as assigned.

**Your experience and skills include**:

- Post-secondary degree in Hospitality or Food and Beverage Management an asset.
- Minimum four years of experience in Food and Beverage Leadership in similar high-volume catering hotel or conference space.
- Strong off-premise catering service experience an asset.
- Demonstrated ability to enforce established standards through effective communication.
- Demonstrated ability to make decisions that will improve service consistency and the work environment.
- Proven ability to make decisions in the best interest of service excellence.
- Proven ability to consistently communicate service improvement initiatives and expectations.
- Strong organizational and business decision-making skills essential.
- Must be a highly organized individual with the ability to multitask.
- Ability to delegate tasks to team members and facilitate their completion.
- Strong proven leadership qualities and management skills.
- Ability to recognize and correct guest service issues through an established presence on the
Banquet floor.
- Working knowledge of Opera, Microsoft office, and Silverware is an asset.
- Must have excellent English communication skills (written, verbal, and comprehension).

**Your team and working environment**:

- Fast-paced, upscale, luxury hotel
- Located right in the heart of the city
- 340 guestrooms and suites
- 13 meeting rooms and over 20,000 square feet of spacious, elegant function space
- One Lobby Level dining room and lounge

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

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