Operations Manager
1 month ago
**Operations Manager**
**Reporting supervisor**: Ownership
**About Green Thumb Garden Centre**:We are a year round family owned and operated garden centre in the north end of Nanaimo open 7 days a week. Our focus is plants, plant care products and an extensive line of hard good products.
**Job Purpose**: We are looking for someone who is interested in bringing a long standing retail business to a new level of operations. Working with ownership to accomplish organisational goals, this person would complement our extensive plant knowledge by bringing in high level management and business operations experience.
**Tasks and Responsibilities (including but not limited to the following)**:
**Administration**
- Ensuring the accurate records and information is provided to the bookkeeper
- Health and Safety coordination with the Joint Health and Safety Committee
- Human Resources (recruiting, onboarding and management of all staff)
- Staff training, scheduling and staffing levels
- Oversee daily operations (Manage the day-to-day activities of the business to ensure efficiency, productivity, and alignment with company goals)
- Implement policies and procedures
- Government Compliance
**Strategic Planning**
- Manage and create budgets
- Manage and create marketing strategies
- Adapting for seasonal changes
- Working with ownership to develop both a short and long term plan for developing the business
**Marketing**
- Use web and social media based resources for marketing
- Website (Shopify)
- Ensure inventory is accurate
- Keep the site fresh with new blog posts and content
- Ensure customer experience is enjoyable
- Social Media
- Keep all social media up to date
- Ensure there is regular content on social media
- Coordinate responses to enquiries
**Required Qualifications**
- Excellent written and verbal communication skills
- Excellent numeracy skills
- Self-motivated, punctual, reliable, able to maintain confidentiality
**Education**
- Post secondary education in business, or office administration is required.
**Experience**
- Minimum 5 year experience in an operations management type role
- Minimum 1 year experience in managing employees
- Minimum 1 year experience in budgeting and financial management
- Retail management experience
- Experience in google apps suite considered an asset
- Shopify experience considered an asset
**Knowledge Skills and Abilities**
- Strong Customer Service Skills
- Ability to work independently and in teams
- Ability to effectively communicate on the phone and in person
- Social media management
- Marketing management
**Working conditions**
- Work is predominantly indoors, though outdoor work will occasionally be required.
- Monday-Friday, occasional overtime and weekends
**Required clothing and tools**
- Appropriate office attire. This is a business that deals with both indoor and outdoor products. There will be some days where work will take you outdoors.
**Benefits**
- Dental care
- Extended Health coverage
- On-site parking
- Paid time off
- Store discount
- Limited Vision care
**Pay**
- $30.00/hr to $45.00/hr
**Schedule**
- Monday to Friday 8:30 am to 5:00 pm
- Occasional overtime and some weekends as needed.
**Targeted Start Date**: Beginning of November
**Job Types**: Full-time, Permanent
Pay: $30.00-$45.00 per hour
Expected hours: 40 per week
Additional pay:
- Overtime pay
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Schedule:
- Monday to Friday
- Overtime
- Weekends as needed
Application question(s):
- Do you have experience working with Shopify?
**Experience**:
- Budgeting: 1 year (required)
- Operations management: 5 years (required)
- Customer service: 1 year (required)
- Retail management: 1 year (required)
Work Location: In person
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